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  1. Surveys
  2. 2009
  3. May
  4. L
  5. Legal Department Client Satisfaction Survey
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The purpose of this survey is to gather information for the Regence Legal Department leadership team in an effort to improve legal services provided by the department. Your response is anonymous, unless you choose to share your contact information.

Please note, this survey does not address the work done by the Ethics & Compliance Office, the Privacy Office, the Subrogation/OPL team, or External Audit.

Please limit your input to your experience with services provided to you in the following legal areas:
· contract negotiations, drafting and interpretation
· legal interpretation of regulations and assistance complying with regulations
· legal counseling and advice
· support for dispute resolution, such as formal appeals processes
· litigation management

Thank you for taking the time to help us serve you better.
 
 
* 1. On average, how frequently do you use services from the Legal Department?
 
Weekly
 
A few times a month
 
About once a month
 
A few times a year
 
About once a year
 
Never
 
 
2. Why haven't you contacted the legal department?
 
I haven't had need
 
I take legal matters to my supervisor to manage
 
I was not aware of the resources provided by the legal department
 
Other
 
 
 
2. If you have a legal issue or concern, how do you access legal services?
 
I call my contact in the legal department
 
I go to the legal website
 
I go to my manager
 
Legal has contacted me, but I have never contacted them
 
Other (Specify)
 
 
 
3. Do you know which lawyer (or lawyers) is responsible for supporting your department?
 
Yes
 
No
 
4. Please rate the importance of the following services provided by the Legal department.
Not at all Important 2 3 4 Very Important
Promptness / Timeliness
Easily accessible (easy to get a hold of)
Legal knowledge / expertise
Business knowledge / acumen
Candor / Honesty (willing to deliver bad news)
Clear and actionable advice
Easy to work with
Proactive
Solutions-oriented
Fully engaged in clients’ issues and problems
 
5. How satisfied are you with the following services provided by Legal? Please provide a rating for each area with which you are familiar.
Very Dissatisfied 2 3 4 Very Satisfied NA
Interpretation of contracts
Interpretation of, and compliance with, statutes and regulations
Contract drafting
Contract negotiation
Health / Insurance plan issues
Liability / Exposure assessment
Corporate Governance
BCBSA Issues (including licensing and branding issues)
Dispute resolution support
Litigation management
General counseling and advice
Other
 
 
6. How satisfied are you with legal services overall?
 
Very Dissatisfied
 
2
 
3
 
4
 
Very Satisfied
 
 
7. Is there anything you find challenging or frustrating about working with the legal department?
   
 
 
8. Are there any areas that need more legal attention or support than they are receiving?
   
 
 
9. How can we improve the services we provide?
   
 
 
10. Please use the space below for any additional comments you would like to share.
   
 
 
If you would like us to contact you for more information on your ideas for improving our services, please provide your name.
   
Please contact [email protected] if you have any questions regarding this survey.
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