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  5. LIVE : Astound Satisfaction of Service Review

LIVE : Astound Satisfaction of Service Review

Astound Satisfaction of Service Review
0%
Exit Survey
 
 
Name
   
 
 
Company Name
   
 
 
 
How long have you been purchasing our services?
 
Less than 6 months
 
6 months to less than 1 year
 
1 year to less than 3 years
 
3 years to less than 5 years
 
 
How often do you use our services?
Don't Use Daily Weekly Monthly Quarterly Bi-Annually Annually
Window Cleaning
Industrial Cleaning
Drainage
Maintenance
Grounds & Gardens
Pest Control
Hazardous Waste / Cleaning
24Hr Emergency Response
 
 
 
How did you hear about Astound Facilities Group?
 
Google (or other)
 
Referral
 
Advertisment
 
Sales Call
 
Marketing Email
 
Other
 
 
 
 
How would you rate your overall level of satisfaction with us?
 
Highly satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Highly dissatisfied
 
 
How do we rate on the following attributes?
Poor Below Average Average Good Excellent
Operations team experience
Customer service experience
On-time delivery of service
Professionalism
Quality of service
Understanding of customers' needs
 
 
 
How do we rate in comparison to other companies that offer the same services?
 
Much higher
 
Somewhat higher
 
Same
 
Somewhat lower
 
Much lower
 
Don't know
 
 
 
How likely are you to continue using our services?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
Have you ever recommended us to others?
 
No, never recommended
 
Have recommended once or twice
 
Have recommended several times
 
 
Of the Services you DON'T use Astound for; which one's may you use in the future?
Never Maybe Likely Yes N/A
Window Cleaning
Industrial Cleaning
Drainage
Maintenance
Grounds & Gardens
Pest Control
Hazardous Waste / Cleaning
24Hr Emergency Response
 
 
 
Which of these areas would encourage your organisation to try our other services?
 
Case Studies / Reviews
 
Price Promotions
 
Dedicated Account Management
 
Contract Discounts
 
Other
 

 
 
How do you rate our 'Instant Email' process for each job/project?
Overall Email Process
Clear Communication
Ease of use
Saves you Time
 
 
 
What do you like about Astound or Do you have any suggestions for improvement?