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  2. 2014
  3. February
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  5. Managing Expectations
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Hello!

You are invited to participate in our survey "MANAGING EXPECTATIONS". In this survey, approximately 15 people will be asked to complete a survey that asks questions about your understanding on customer satisfaction and managing expectation. It will take approximately 10 minutes to complete the questionnaire.

Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Michaelangelo M. Maglaque by email at the email address specified below.

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.

 
 
 
 
What matters to you the most when dealing with your clients?
   
 
 
 
What do you like about dealing with your customer expectations?
   
 
 
 
Who are our clients/customers?
   
 
 
 
How do you satisfy your clients/customers?
   
 
 
 
What do you think is the reason why customers are satisfied with your work?
   
 
 
 
Have you ever had a great customer experience? Can you share it to us and tell us why it was great?
   
 
 
 
How have you been in practicing managing expectations? Can you rate yourself? Why?
   
 
 
 
What are your expectations for your work today?
   
 
 
 
What if you were to serve a cup of coffee to your boss, how would you deal with it?
   
 
 
 
What can you say about Managing Expectations when it comes to work routines?