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  1. Surveys
  2. 2013
  3. September
  4. M
  5. Marketing (3)
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Exit Survey
 
 
How do you think of Yakult– a pack (5 bottles x 100ml ) being quoted at a price of $3.05 including GST.
 
Very expensive
 
Somewhat expensive
 
Priced right
 
Somewhat inexpensive
 
Very inexpensive
 
 
 
How do you think of Yakult Ace Light – a pack (5 bottles x 80ml) being quoted at the price of $3.85 including GST.
 
Very expensive
 
Somewhat expensive
 
Priced right
 
Somewhat inexpensive
 
Very inexpensive
 
 
 
Do you know that Yakult Home Delivery is a complimentary service? (no additional charge needed)
 
Yes
 
No
 
Not sure
 
 
How rate the following:
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
Product's Quality
Packaging/Design
Customer Service
Customers' needs
Delivery of service
Knowledge of our staff
Sale's staff
Store's location
Yakult's website
Overall
 
 
 
How likely is you would recommend Yakult products to a friend/colleague?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
Do you find our design/packaging visually appealing ?
 
Yes
 
No
 
There's still room for improvement
 
 
 
Is there any products of services you were looking for that were not found?
 
Yes
 
No
 
if yes, please specify.
 
 
 
 
Do you have any suggestions for improvement?
   
 
 
 
If you could change something about Yakult's products, what would that be?
   
 
 
 
Do you have any other comments for us?