MBO | QuestionPro

The MBO Melaka Mall Research Questionnaire

We are planning to investigate complains about service or facilities provided by MBO Melaka Mall and to make appropriate recommendations.

Please could you help us by answering the following questions which will enable us to know about service and facilities provided by MBO Melaka Mall. This information is also vital to support and improve all the required service and facilities.

How often do you visit this cinema?

Weekly

Monthly

Quarterly

Annually

The lighting inside theater was adequate to find a seat.

Yes

NO

Seating was ________ to find:

very difficult

difficult

easy

very easy

Seating for friend(s) accompanying me was:

very Inadequate

somewhat Inadequate

somewhat Adequate

very Adequate

Proximity to the screen was _________ for comfortable viewing.

Very Inadequate

Somewhat Inadequate

Somewhat Adequate

Very Adequate

In thinking about your most recent experience with MBO Cinema Melaka Mall , was the quality of customer service you received:

If you indicated that the customer service was unsatisfactory, would you please describe what happened?

Now please think about the features and benefits . How satisfied are you with the MBO Cinema Melaka Mall:

Would you please take a few minutes to describe why you are not satisfied.