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Member Research Survey 2009

Member Research Survey (2009)
 
 
Thank you for participating in this important study. As we position WesCorp to continue serving your needs in the years to come, your input will help us better understand the needs and challenges you and your members are facing today and over the next 12-24 months.

This survey may also be a useful resource for you. For completing this survey, you will receive an executive summary via email once final results have been tabulated.

Please submit your responses by Thursday, October 1, 2009. It should only take 8-10 minutes to complete this survey.

Thank you for your continued support of WesCorp.
 
 
 
YOUR MEMBERS' NEEDS

Please tell us a bit about your members' needs now and over the next 12-24 months.
 
 
What are your members’ current level of interest in each of the following types of products and services:

Not Sure 		Not At All Interested Somewhat
Interested
Interested 		Very Interested
Investment Products and Services
Loan Products
Online Home Banking Solutions
Mobile Banking Solutions
Small Business Services
 
 
 
* Over the next 12-24 months, what area do you feel is your members’ primary banking need?
 
Investment Products and Services
 
Loan Products
 
Online Home Banking Solutions
 
Mobile Banking Solutions
 
Small Business Services
 
Other
 
 
 
 
In what specific ${piping_text} are your members most interested?
 
Certificates of deposit
 
Money market accounts
 
Retirement accounts
 
Health savings accounts
 
Other
 
 
 
 
In what specific ${piping_text} are your members most interested?
 
Auto loans
 
Credit cards
 
Mortgage loans
 
Other
 
 
 
 
In what specific ${piping_text} are your members most interested?
 
Bill pay
 
Balance transfer
 
Customizable transaction notification
 
Online financial education
 
Other
 
 
 
 
In what specific ${piping_text} are your members most interested?
 
Bill pay
 
Balance transfer
 
Customizable transaction notification
 
Online financial education
 
Other
 
 
 
 
In what specific ${piping_text} are your members most interested?
 
Small businesss lending products
 
Small business deposit accounts
 
Small business cash management products
 
Other
 
 
 
YOUR CHALLENGES

Now, please tell us about the challenges your credit union faces in meeting and exceeding your members' needs.


* Which of the following presents the greatest challenge to your credit union in providing members with investment products and services?
 
No challenges
 
Initial capital investment
 
In-house expertise
 
Technology infrastructure
 
Regulatory compliance
 
Building business cases
 
Other
 
 
 
YOUR CHALLENGES

Now, please tell us about the challenges your credit union faces in meeting and exceeding your members' needs.


* Which of the following presents the greatest challenge to your credit union in providing members with loan products?
 
No challenges
 
Initial capital investment
 
In-house expertise
 
Technology infrastructure
 
Regulatory compliance
 
Building business cases
 
Other
 
 
 
YOUR CHALLENGES

Now, please tell us about the challenges your credit union faces in meeting and exceeding your members' needs.


* Which of the following presents the greatest challenge to your credit union in providing members with online home banking solutions?
 
No challenges
 
Initial capital investment
 
In-house expertise
 
Technology infrastructure
 
Regulatory compliance
 
Building business cases
 
Other
 
 
 
YOUR CHALLENGES

Now, please tell us about the challenges your credit union faces in meeting and exceeding your members' needs.


* Which of the following presents the greatest challenge to your credit union in providing members with mobile banking solutions?
 
No challenges
 
Initial capital investment
 
In-house expertise
 
Technology infrastructure
 
Regulatory compliance
 
Building business cases
 
Other
 
 
 
YOUR CHALLENGES

Now, please tell us about the challenges your credit union faces in meeting and exceeding your members' needs.


* Which of the following presents the greatest challenge to your credit union in providing members with small business services?
 
No challenges
 
Initial capital investment
 
In-house expertise
 
Technology infrastructure
 
Regulatory compliance
 
Building business cases
 
Other
 
 
 
YOUR CHALLENGES

Now, please tell us about the challenges your credit union faces in meeting and exceeding your members' needs.


* Which of the following presents the greatest challenge to your credit union in providing members with those "Other" products you just indicated?
 
No challenges
 
Initial capital investment
 
In-house expertise
 
Technology infrastructure
 
Regulatory compliance
 
Building business cases
 
Other
 
 
 
 
Please describe your credit union’s ${piping_text} challenges with regard to your investment products and services?
   
 
 
 
Please describe your credit union’s ${piping_text} challenges with regard to your loan products?
   
 
 
 
Please describe your credit union’s ${piping_text} challenges with regard to your online home banking solutions?
   
 
 
 
Please describe your credit union’s ${piping_text} challenges with regard to your mobile banking solutions?
   
 
 
 
Please describe your credit union’s ${piping_text} challenges with regard to your small business services?
   
 
 
How interested are you in each of the following products and services:

Not Sure 		Not At All Interested Somewhat Interested
Interested 		Very Interested
Loan participations
Small Business Account Services (e.g., business lending, deposit accounts, cash management solutions, etc.)
Health savings accounts
Credit risk analysis
Merger analysis
Vault cash optimizer solution
OFAC scanning service
Check fraud warning service
Online ALM reports
Online financial education solutions for your Members
 
 
 
* Over the next 12-24 months, which is the greater concern for your credit union?
 
Deposit growth
 
Loan growth
 
 
What level of difficulty does each of the following areas pose to your credit union in achieving ${piping_text} goals?

Not Sure 		Not At All Difficult Somewhat Difficult
Difficult 		Very
Difficult
Member growth
Competition
Member credit quality
Regulatory compliance
Technology capabilities
Developing innovative products
Product channels (e.g., branch, ATM, Web, phone, etc.)
 
 
What level of difficulty does each of the following areas pose to your credit union in achieving ${piping_text} goals?

Not Sure 		Not At All Difficult Somewhat Difficult
Difficult 		Very
Difficult
Member growth
Competition
Member credit quality
Regulatory compliance
Technology capabilities
Developing innovative products
Product channels (e.g., branch, ATM, Web, phone, etc.)
 
 
 
Please describe your challenges with , and let us know what resources/solutions WesCorp provide to help you meet those challenges?
   
 
 
 
Please describe your challenges with , and let us know what resources/solutions WesCorp provide to help you meet those challenges?
   
 
 
In the next 12-24 months, how likely are you to consider WesCorp for the following product groups? (Select “N/A” if you are not very familiar with a given WesCorp product group.)



N/A 		Not At All Likely 0


1


2


3


4

Neutral 5


6


7


8


9
Extremely
Likely
10
Investments (e.g., bullet certificates, structured certificates, loan participations, SimpliCD, etc.)
Payment Systems (e.g., purchase card, remote IRD printing, ACH, member share drafts, etc.)
Balance Sheet Management Services (e.g., ALM, deposit and loan pricing, merger modeling, etc.)
Risk and Regulatory Compliance Services (e.g., early warning check fraud detection, duplicate detection, OFAC scanning, etc.)
Data Analysis and Reporting (e.g., member payment analysis, analyze and balance corporate accounts, etc.)
Member Online Solutions (e.g., mobile banking, instant loan rate decision tools, online member financial education solutions, etc.)
 
 
 
Which of the following best describes the current role WesCorp plays?
 
Provider of payment systems products and services (e.g., member share drafts, ACH, check collections, purchase card, etc.)
 
Provider of investment products and services (e.g., bullet and structured certificates, loan participations, SimpliCD, etc.)
 
Provider of payments regulatory compliance support (e.g., duplicate detection, check fraud warning, OFAC scanning, etc.)
 
Provider of balance sheet management services (e.g., ALM, investment advisory, etc.)
 
Provider of timely economic and credit union operations information
 
Other
 
 
 
 
Which main role would you prefer WesCorp to play in the future in helping your credit union achieve its goals?
 
Provider of payment systems products and services (e.g., member share drafts, ACH, purchase card, cash services, etc.)
 
Provider of investment products and services (e.g., bullet certificates, structured certificates, loan participation, SimpliCD, etc.)
 
Provider of risk and regulatory compliance services (e.g., check fraud detection, duplicate detection, OFAC scanning, etc.)
 
Provider of small business services (e.g. business checking, business lending, etc.)
 
Provider of balance sheet management services (e.g., ALM, investment advisory, etc.)
 
Provider of timely economic and credit union operations information
 
Other
 
 
 
How likely are you to recommend the following WesCorp products and services to a colleague? (Select “N/A” if you are not very familiar with a given WesCorp product group.)



N/A 		Not At All Likely 0


1


2


3


4

Neutral 5


6


7


8


9
Extremely
Likely
10
WesCorp Overall
Payment Systems (e.g., member share drafts, purchase card, cash services, etc.)
Investments (e.g., bullet and structured certificates, loan participations, SimpliCD, etc.)
Balance Sheet Management (e.g., ALM services, investment advisory, etc.)
Loan Products (e.g., fixed and variable rate loans, line of credit, letter of credit, etc.)
 
 
 
Please share any additional thoughts on products, services, and solutions WesCorp can provide to help your credit union achieve its goals.
   
 
 
 
If you would like to be contacted regarding this important study, please provide your name, email address and/or phone number, and question or comment below:
 
 
 
Name (Last, First):
   
 
 
 
Email Address:
   
 
 
 
Phone Number:
   
 
 
 
Your Question or Comment:
   
 
Please contact Kevin Lytle ([email protected]) if you have any questions regarding this survey.
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