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  2. 2015
  3. November
  4. M
  5. Mend Services - Customer Satisfaction Survey
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Exit Survey
 
 
Dear Valued Customer:

In an ongoing effort to elevate our customer service to the highest level, Mend Services would appreciate your participation in this brief survey regarding your recent project.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Steve Strauss at 512-206-3188 or by email at the email address specified below.

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.



Thank you,

Steve Strauss
General Manager
512-206-3188
[email protected]
 
 
 
My initial communication was prompt, friendly and courteous.
 
Strongly disagree
 
Disagree
 
Agree
 
Strongly agree
 
 
 
The estimate that I received was clear, easy to follow and relevant to the scope of work reviewed.
 
Strongly disagree
 
Disagree
 
Agree
 
Strongly Agree
 
 
 
My Mend Services representative clearly communicated the project's schedule and overall expectations.
 
Strongly disagree
 
Disagree
 
Agree
 
Strongly Agree
 
 
 
The Mend Services representative and craftspeople were knowledgable, clean, friendly and took pride in their work.
 
Strongly disagree
 
Disagree
 
Agree
 
Strongly Agree
 
 
 
The finished product that I received was of a very high level of quality and was performed in a timely manner.
 
Strongly disagree
 
Disagree
 
Agree
 
Strongly Agree
 
 
 
My Mend Services representative reviewed the project upon completion to ensure a high quality of work and to make sure all of my needs were met.
 
Strongly disagree
 
Disagree
 
Agree
 
Strongly Agree
 
 
 
My invoice was easy to understand, reflected the work performed and was priced accurately according to my estimate.
 
Strongly disagree
 
Disagree
 
Agree
 
Strongly Agree
 
 
 
I will use Mend Services for other project needs in the future and I will refer them to my friends, family and neighbors.
 
Strongly disagree
 
Disagree
 
Agree
 
Strongly Agree
 
 
 
Comments and/or suggestions as to how we can continue to improve our levels of service:
   
 
Thank you for taking the time to complete our survey. Your response will help us continue to improve our customer service to the highest levels possible. We appreciate your time and we look forward to working with you again in the future. Thank you, Steve Strauss General Manager 512-206-3188 [email protected]