Multi-Channel Final Draft

Hello: You are invited to participate in our survey that will help us gather information on your development at PNC. In this survey, approximately 100 people will be asked to complete a survey that asks questions about your interest in developing your skills. It will take approximately 10 minutes to complete the questionnaire. Your participation in this study is completely voluntary. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions. If you have questions at any time about the survey or the procedures, you may contact Mike Featherstoneby email at the email address specified below. Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.

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Here at PNC we pride ourselves in your personal and professional development. We want to ensure that you have the guidance and resources available for you to be able to reach your goals. Do you want a new challenge? Do you have interest in exploring different job paths within PNC? In all positions pay varies based on experience and competencies.

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As a Multi-Channel Inbound/Outbound Consultant in the PNC Care Center the consultant will be required to complete necessary account maintenance, offer solutions, send material, and offer financial well-being checkups to our inbound customers. The Consultant will also gain insight into customer’s needs, collect accurate information, and identify opportunities to fulfill those needs. You will also be responsible for making outbound calls to current customers in an effort to strengthen their relationship with PNC. This position ensures all communications and dialogue with customers are professional and of high quality, while accurately addressing the questions, issues, and/or needs of the customer. This position is the next best step to furthering your career with PNC building on your skills at setting appointments and training you to help solve customer problems.

Hours of operation:
Monday - Thursday 9 AM - 8 PM Friday 9 AM - 4 PM & Saturday - 9 AM - 3 PM

Shifts available: FT/PT

Shift Bid: To be determined

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As an Outreach Registered Sales Consultant, you will be responsible for processing online documentation for customers, performing account openings, upgrading or changing existing accounts, completing necessary account maintenance as needed, sending material, and entering/or confirming sales. You would also aggressively seek out new opportunities with our existing customers selling, referring, and recommending additional products and/or services in an effort to expand and grow new relationships. This position ensures all communications and dialogue with customers are professional and of high quality, while accurately addressing the questions, issues, and/or needs of the customer.

Hours of operation:
Monday - Thursday 8 AM - 8:30 PM Friday 8 AM - 6 PM & Saturday 8 AM - 5 PM

Shifts available: FT/PT

Shift Bid: Weekly

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As a Relationship Expansion Consultant, within the Inbound Sales Dept., you will be responsible for the sales and service needs of PNC customers by focusing on customer insight, meeting and exceeding customer’s needs, and building/sustaining strong relationships. You will ensure all communications with customers are professional and of high quality, while accurately addressing the questions, issues, and/or needs of the customer. You will also be responsible for explaining, illustrating, and representing the PNC Brand of Ease, Confidence, and Achievement through all customer interactions, while making an emotional connection with customers.

Hours of operation:
Open Monday - Friday 7 AM - 10 PM, Saturday & Sunday 8 AM - 5 PM

Shifts available: FT/PT

Shift Bid: Annually

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As a Core Service Consultant, you will be part of the PNC Customer Care Center which handles close to 3 million customer interactions every month. The PNC Customer Care Center is responsible for sales/service delivery of PNC Bank products and services by means of inbound customer contact and conversations. The PNC Customer Care Center is the first line of contact for customers and as such is responsible for providing exceptional customer service while exemplifying PNCs brand of Ease, Confidence, and Achievement. This involves questions regarding products, services, online directions, and their accounts while demonstrating efficient problem solving resolution, and exhibiting empathy when appropriate. The Consultant utilizes skills and expertise to execute various service and sales processes through defined procedures, established policies, and their own robust knowledge base.

Hours of operation:
Open Monday - Friday 7 AM - 10 PM, Saturday & Sunday 8 AM - 5 PM

Shifts available: FT/PT

Shift Bid: FT Annually, PT Monthly

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As a Credit Card Consultant, you are a member of PNCs Credit Card Service organization of more than 150 professionals. PNC is the 12th largest credit card issuer in the United States and growing. Your days and weeks will follow a steady rhythm, based upon shift hours, and paced by a high level of customer contact. You’ll use your analytical and relationship-building skills to take inbound customer calls, answer questions, resolve issues, and address customer concerns. While also supporting employee questions and escalations encompassing credit card products. The PNC Customer Care Centers commitment to market leadership means you’ll get the best training and professional development in the call center industry. You’ll also be supported by top technology and product experts, with plenty of room to advance as you grow.

Hours of operation:
Open Monday - Sunday 24 hours

Shifts available: FT/PT

Shift Bid: Annually

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As a PNC Business Banking Service Consultant, you will be part of the PNC Customer Care Center which handles close to 3 million customer interactions every month. The PNC Customer Care Center is responsible for sales/service delivery of PNC business products and services by means of inbound and outbound customer contact. The Business Banking Service Consultant provides routine service support to PNC customers who initiate contact with the Customer Care Center with their inquiries related to Business Banking (which may involve questions regarding products, online directions, and/or their accounts). This position communicates directly with customers, as well as internal and external service partners to effectively resolve issues, questions, and service requests.

Hours of operation:
Open Monday - Friday 7 AM - 10 PM, Saturday & Sunday 8 AM - 5 PM

Shifts available: FT/PT

Shift Bid: Annually

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Would you like to explore other positions not listed here? If yes please explain what you are interested in and why?