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  1. Surveys
  2. 2013
  3. July
  4. M
  5. Myriad IT Post Implementation Review - Myriad IT
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Exit Survey
 
 
You are invited to participate in our survey [Project Description Here]. In this survey, we will be asking people involved in [Project] to answer some questions about the experience of working on the project. The feedback will be used to help us improve our service offering. It will take approximately 10-15 minutes to complete the questionnaire.

Your survey responses will be strictly confidential. If you have questions at any time about the survey or the procedures, you may contact Andrea Manson (Marketing Manager) at 03-8530-8614 or by email at [email protected].

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
* How satisfied do you think the client was with the overall level of service provided by Myriad IT during the project?
Not at all satisfied Somewhat satisfied Satisfied Very satisfied Extremely satisfied
 
 
Any additional comments? If you do not think the client was satisfied, please provide examples:
   
 
In relation to the project, please rate the Myriad IT consultants for the following:
Poor Below Average Average Above Average Excellent
Knowledge set
Assistance/help provided
Communication
Issue resolution
Ability to listen
Leadership
 
 
Any additional comments in relation to the Myriad IT consultants on the project:
   
 
How would you rate Myriad IT's delivery of the project phases to the client?
Poor Below Average Average Above Average Excellent
Project scoping
Planning phase
Design & development phase
Testing phase
Training
Implementation phase
Handover
 
 
Any additional comments about the quality of Myriad IT delivery of the project phases?
   
 
Please state your agreement with the following comments:
Strongly disagree Disagree Neither Agreee nor Disagree Agree Strongly Agree
I had a clear understanding of the project scope (what the project would deliver)
I had a clear understanding of my role in the project
I had a clear understanding of how to escalate issues
Myriad IT was responsvie to customer concerns/queries
I received the support I needed from the Myriad IT project leader/ Myriad IT management
 
 
What do you think did Myriad IT do well in delivering the project?
   
What are the areas for improvements that could be of benefit for future projects? What would lead to the improvement of the solution that was delivered?
   
 
 
What do you think Myriad IT could have done better in delivering the project?
   
Were there any problems that might be detrimental to other projects?
   
Any other comments?
   
Your name (optional):