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| * Which best describes your role within your company that results in your interaction with NASCENT? |
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| Which groups within NASCENT do you engage with? |
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| * How do you normally contact the NASCENT Support Operations Center (SOC)? |
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| * How would you describe your satisfaction with the responsiveness of the NASCENT Support Operations Center (SOC) |
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can you advise why you responded negatively? can you advise why you responded negatively? can you advise why you responded negatively? |
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| * How would you describe your satisfaction with the familiarity of the NASCENT Support Operations Center (SOC) technicians with your site? |
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Can you please provide feedback on what led to this response? Can you please provide feedback on what led to this response? Can you please provide feedback that led to this response? |
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| * How satisfied are you with the ability of the NASCENT Support Operation Center (SOC) technicians to understand your issues? |
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Can you please provide feedback on what led to this response? Can you please provide feedback on what led to this response? Can you please provide feedback on what led to this response? |
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| How satisfied are you with the ability of the NASCENT Support Operation Center (SOC) technicians to understand and appreciate the impact to your site of the issue? |
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Can you please provide feedback on what led to this response? Can you please provide feedback on what led to this response? Can you please provide feedback on what led to this response? |
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| * How satisfied are you with the urgency with which the NASCENT Support Operations Center (SOC) technicians respond to your issues? |
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Can you please provide feedback on what led to this response? Can you please provide feedback on what led to this response? Can you please provide feedback on what led to this response? |
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| * How would you rate the ability of the NASCENT Support Operation Center (SOC) technicians to resolve your issues? |
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What could they do to make them even more effective? What do you believe is inhibiting their ability? What do you believe is inhibiting their ability? |
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| How satisfied are you with the time it takes the NASCENT Support Operations Center (SOC) technicians to resolve an issue? |
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| * How satisfied are you with the verbal communications with the NASCENT Support Operations Center (SOC) technicians? |
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Can you please provide feedback on what led to this response? Can you please provide feedback on what led to this response? Can you please provide feedback on what led to this response? |
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| * How satisfied are you with the email communications with the NASCENT Support Operations Center? |
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What change would improve their communications with you? What change would improve their communications with you? What change would improve their communications with you? |
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| How satisfied are you with the NASCENT Support Operations Technicians coordination of the subcontractors who service the NASCENT equipment at your site? |
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What improvements would you suggest? What improvements would you suggest? What improvements would you suggest? |
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| * How satisfied are you with the level of professionalism of the NASCENT Support Operations Center technicians? |
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| * Have would you rate the level of improvement in how effective the NASCENT Support Operations Center has been for your company in 2014 over 2013? |
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| * How satisfied are you with the NASCENT ticketing system? |
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What improvements would you recommend? What improvements would you recommend? What improvements would you recommend? |
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| * Have you noticed an improvement in the communications from the NASCENT Ticketing System in 2014? |
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What areas would you like NASCENT to improve upon in its ticketing system? |
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| * How satisfied are you with the time it takes to receive replacement parts? |
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| * How often do you interact with NASCENT Field Service Technicians? |
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| * Do NASCENT Field Service Technicians always introduce themselves to you or make you aware they are on the site? |
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| * Does the NASCENT Field Service Technician clearly communicate why he is on site? |
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| * How satisfied are you with the NASCENT Field Service Technicians communications while they are on site? |
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| * How satisfied are you with the NASCENT Field Service Technicians ability to resolve your issue? |
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Can you suggest how we can improve? Can you describe how we fell short of your expectations? Can you describe how we fell short of your expectations? |
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| * Does the NASCENT Field Service Technician observe safety and site protocols when on site? |
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Can you please give examples of unacceptable behavior? |
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| * Does the NASCENT Field Service Technician make you aware of other issues they might observe at your site? |
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| * Does the NASCENT Field Service Technician offer to resolve issues that are brought up by yourself? |
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| * If the NASCENT Field Service Technician provided training, how would you rate the quality of that training? |
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Can you provide recommendations that would improve the training? Can you provide recommendations that would improve the training? Can you provide recommendations that would improve the training? |
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| * How would you rate the NASCENT Client Program Manager (CPM) responsiveness to your needs? |
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In what areas can our CPM's improve their responsiveness? In what areas can our CPM's improve their responsiveness? In what areas can our CPM's improve their responsiveness? |
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| * How would you rate the quality of the day to day communications with the NASCENT Client Program Manager (CPM)? |
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In what way can our CPM's improve these communications? In what way can our CPM's improve these communications? In what way can our CPM's improve these communications? |
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| * How would you rate the quality of project communications (proposals, pricing, schedules, etc.) from the NASCENT Client Program Manager (CPM)? |
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Can you please provide feedback on what led to this response? Can you please provide feedback on what led to this response? Can you please provide feedback on what led to this response? |
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| * How would you rate the timeliness of communications with the NASCENT Client Program Manager (CPM)? |
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Can you please provide feedback of what led to this response? Can you please provide feedback of what led to this response? Can you please provide feedback of what led to this response? |
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| * How would you rate the efficiency of interaction (results in meaningful use of your time) with the NASCENT Client Program Manager (CPM)? |
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Please provide any suggested improvements you have. Please provide any suggested improvements you have Please provide any suggested improvements you have |
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| * How would you rate your satisfaction with the commitment to you and your company by the NASCENT Client Program Manager (CPM)? |
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| * How would you rate NASCENT's Client Program Manager's (CPM's) performance in representing your Company within NASCENT? |
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| * How would you rate NASCENT's knowledge regarding Networking and System requirements? |
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| * How would you rate NASCENT's willingness to assist with your Network and System issues? |
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| How would you rate NASCENT's proactivity regarding advising and assisting you with potential Networking and System issues? |
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| Do you feel that you have NASCENT's Management attention when needed? |
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| How well do you believe that the NASCENT Support Operations Center (SOC) accomplishes its task of Client Support? |
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Can you please provide areas in which we need to improve? Can you please provide areas in which we need to improve? Can you please provide areas in which we need to improve? |
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| When SOC requires your assistance, they are well prepared when they approach you. |
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Can you describe how we fell short of your expectations? Can you describe how we fell short of your expectations? |
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| NASCENT Support Operations (SOC) technicians continue to "re-utilize" the guidance that you have provided them in the past. |
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| NASCENT Support Operations (SOC) technicians have thoroughly tried to resolve the issue, using information available to them, before they request your assistance. |
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Can you please provide feedback on what led to this response? Can you please provide feedback on what led to this response? |
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| SOC Technicians are willing to help you when they are asked to provide assistance. |
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Can you please provide feedback of what led to this response? Can you please provide feedback of what led to this response? |
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| SOC technicians willingly share their AGS and Site knowledge to help you get your job done. |
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| In what areas do you believe that SOC technicians could be better trained? | | |
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| Please add any additional comments or suggestions which would help to improve NASCENT's support for you and your organization. | | |
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