This free survey is powered by
Create a Survey
Surveys
2015
October
N
New Agent Training
New Agent Training
0%
Exit Survey
The format of the training class worked well for my learning style
True
False
I felt comfortable asking questions when I needed further clarification on all information presented in class.
True
False
I am comfortable navigating the website to complete the basic function of my Service Center Role.
True
False
I am comfortable searching in CGI to find information to provide to our customers.
True
False
The facilitator – Kimberly Redd was patient and consistent throughout class.
True
False
New agent training at the National Restaurant Association is...
Interactive, fun & relevant to my role in the Service Center at the National Restaurant Association
Not interactive or related to the basic function of my job
It was interactive and relevant, but it was not fun or energizing
None of the above
The examples and scenarios discussed in class were similar to what I experienced when listening to calls and completing role-plays.
True
False
The representatives who I observed during my scheduled observations were:
Consistent, friendly and professional with me and our customers
Dismissive, unfriendly and unprofessional with me or our customers
Was disengaged on their calls, but very polite and friendly with me
I understand the basic function of my work in the Service Center and I am confident in my ability to service our customers.
True
False
What did you like or dislike most about New Agent Training?
Loading...
close
Loading...
Close
staticapp1.questionpro.net