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  5. OCEAN HELPDESK : Customer Satisfactory Survey
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Exit Survey
 
 
How well did OCEAN support representatives listen to you?
 
Extremely well
 
Very well
 
Moderately well
 
Slightly well
 
Not at all well
 
 
 
How clear was the information OCEAN support representatives gave you?
 
Extremely clear
 
Very clear
 
Moderately clear
 
Slightly clear
 
Not at all clear
 
 
 
How knowledgeable were OCEAN support representatives in your opinion?
 
Extremely knowledgeable
 
Very knowledgeable
 
Moderately knowledgeable
 
Slightly knowledgeable
 
Not at all knowledgeable
 
 
 
How helpful were OCEAN support representatives?
 
Extremely helpful
 
Very helpful
 
Moderately helpful
 
Slightly helpful
 
Not at all helpful
 
 
 
How long did you have to wait before OCEAN Support representative began to help you?
 
Extremely long
 
Very long
 
Moderately long
 
Slightly long
 
Not at all long
 
 
How do we rate on the following attributes?
Well Below Average Below Average Average Above Average Well Above Average
Customer service experience
On-time delivery of service
Professionalism
Quality of service
Understanding of users' needs
 
 
 
How would you rate your overall level of satisfaction with OCEAN Support team?
 
Highly satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Highly dissatisfied
 
 
 
Do you have any suggestions for improvement?