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| * Choose your name from the list |
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| * Am paying with SO and my service has been disconnected , can I reconnect it now and how ? |
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| * Am paying with DD and want to change my MOP to CC , can I do it now |
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| * Am on Entertainment package and I cannot download a movie on my osn plus |
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| * I forgot my OSN ID and password please reset them to me |
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| * Am trying to play a movie on OSN PLAY but I cannot access my account with error ( you have exceeded the max number of registered devices) |
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| * Am on family package and I want to order BO movie |
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| * Any customer can change the ownership of his subscription |
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| * has platinum extra HD 13 package and his service was on HOLD status , reconnected the service with 138 USD , cm called and complaints why we charged 138 not 108 ? | | |
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| * CM cancelled his/her sub and called to watch the chanenls again. what he/she should do | | |
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| * CM wants to downgrade his package MOP DD, what are the steps you will follow to complete his/her request | | |
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| * Cm called to make a sleeping mode , what is the process ( MOP is DD )? | | |
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| * SO Customer called to cancel his sub what are the steps you will follow to complete his request | | |
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| * I want to upgrade to platinum plus and take PDL and PVR free, what are the steps you will follow to complete his request? | | |
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| * You have double charged me , please refund the amount now on my bank account | | |
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| * Am receiving an error on osn play (you have reached the maximum number of registered devises ) when playing a movie on my I pad | | |
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| * I want to change my email address on osn play | | |
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| * Am paying 6 MONTH and wants to suspend my account | | |
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| * I want to add alfa ( MOP is SO ) | | |
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| * Am sending SMS to order BO movie but I cannot order ! | | |
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| * Cm has an appointment at 12 PM and called at 6 PM as no one attended what you will do ? note: ( when you check GINI you found reinstallation JC with follow up status ) | | |
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| * My sub is not working ( you found customer status is Charge back ) how can i watch my channels now ? | | |
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| * Am paying with master card and want to upgrade to premier plus HD 13 and get PDL free instead of my PVR and reinstall my box to another place | | |
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| * Am receiving this error on osn play (“This Video is restricted in the middle east and north Africa) how can i solve this ? | | |
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| * I have an issue on the ID for osn play what can i do | | |
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