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Thank you for participating in this Online Banking Security survey. The short survey will take no more than 5 minutes to complete.
To protect the privacy of your responses, the published results will only reference aggregate survey responses. No personally identifiable information about you or your financial institution will be required, and your individual responses will be confidential.
Upon completion of the survey, participants can opt in to receive a copy of the survey results and be entered in a drawing to win an iPod Touch.
This survey is ONLY for banking and financial services professionals. Click the Next button below to start the survey. |
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| * How large is your financial institution? |
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| * What best describes your area of responsibility? |
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| * What best describes your role? |
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| * What do you consider to be the greatest threat to online banking today? |
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| How has the frequency of these threats changed over the last 12 months?
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| * Have your online banking customers been the victim of malware targeting online banking (ZeuS, Clampi, etc)? |
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| * Rank the following threats in order of how prevalent they are at your institution? Mark 1 for the most prevalent and 4 for the least prevalent. |
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| Password Phishing / Pharming |
| | | Real-Time Attacks from Online Banking Trojans (ZeuS, Clampi, etc) |
| | | Other Malware-Based Attacks |
| | | Keystroke Loggers |
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| * How would you rate the overall security of your institution’s online banking? |
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| * Are you concerned that customers might switch to another bank that offers better online security? |
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| Rate the following aspects of online banking on how vulerable they are to attack.
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| What counter measures do you have in place today or are planning to implement to prevent online banking fraud?
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| * Do you feel these security measures provide sufficient protection for account holders? |
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| * Do you think that one-time-passcodes protect against attacks from ZeuS? |
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| To what extent are the following factors driving your investment in online banking security products/services?
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| * How concerned are your customers about online banking fraud? |
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| * How have customers’ level of concern about online banking fraud changed over the last 12 months? |
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| * Do you think security can be leveraged as a benefit to build customer loyalty and/or acquire new customers? |
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| To enter a drawing to win a free iPod Touch and receive a copy of the survey results when they become available, please provide your email address (optional). If you prefer not to provide your email here, you can do so by sending an email to [email protected] with the subject line "Online Banking Survey Entry". | | |
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| Please provide any other comments on online banking security. | | |
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Thank you for participating in this Online Banking Security survey sponsored by PhoneFactor.
If you have provided an email address, a copy of the survey results will be sent to you when they are published later this year. The winner of the iPod Touch will be notified by November 30, 2010. |
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