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2014
February
O
Operations Exit Survey 2014
Operations Exit Survey 2014
0%
Exit Survey
Hello,
You are invited to participate in the Enova Exit Survey. We are interested in understanding your career experience at Enova, along with some details about your decision to leave the company. Please take a few minutes to respond to the questions in this survey to help us in identifying areas that need improvement. Your participation in this survey is completely voluntary.
If you have questions at any time about the survey or the procedures, you may contact Lynley Tucker at
[email protected]
or 312-676-1504.
Thank you very much for your time and responses.
Name
What P&L are you in?
US
UK
Australia
Canada
Other
What department are you in?
US Customer Service (Chicago)
US Customer Service (Gurnee)
US Loan Processing
US Collections (Chicago)
US Collections (Gurnee)
US AST (Chicago)
US AST (Gurnee)
NetCredit AST
NetCredit Collections
NetCredit Customer Service
Net Credit Loan Processing
UK Customer Support
UK Customer Service (Chat)
UK Loan Processing
UK Escalations
UK Collections
P2P & UK Customer Support (Gurnee)
Australia Customer Service
Australia Application Support
Australia Collections
Canada Customer Service
Canada Collections
Other
Direct Manager's Name
Which best describes the reason you are leaving Enova?
New job opportunity/career advancement
Dissatisfaction with culture
Manager
Personal reason(s)
Relocating out of the area
Retirement
Returning to school
Worklife balance
Dissatisfaction with compensation
Lack of recognition
Other
New Employer Name (if applicable)
What is your new job title? (if applicable)
How did you hear about your new job opportunity?
Job posting
Recruiting agency
Enova employee
Friend
Former coworker
Other
For the following set of statements, please select the answer which most closely represents how you feel about your job, direct manager, performance management, organizational leadership, company culture, work/life balance and benefits.
Dissatisfied
Neutral
Satisfied
My job was challenging
I had the opportunity to apply my skills and abilities.
I had the opportunity to deepen my business experience.
I had the opportunity to deepen my knowledge.
I was in a position where I used my strengths.
My work excited me.
I was provided with the tools and resources needed to be successful at my job.
My role and duties changed enough to keep me excited and engaged.
My manager communicated expectations to me clearly.
My manager guided me in attaining my goals.
Dissatisfied
Neutral
Satisfied
My manager expressed interest in my career.
My manager sought out my input.
Communication from my manager was constructive.
My manager's availability met my needs.
Performance feedback from my manager was timely.
Performance feedback from my manager was detailed.
Development opportunities were communicated clearly to me.
My manager regularly let me know how I was doing (not just at review time).
My manager was a good mentor.
Performance management processes resulted in an accurate account of my work..
Dissatisfied
Neutral
Satisfied
There were sufficient opportunities for performance feedback.
I felt comfortable speaking up with opposing viewpoints and opinions.
Senior leadership in this organization shows respect toward coworkers.
Coworkers in this organization are recognized for a job well done.
I was satisfied with the overall culture.
My workload was manageable.
I had the flexibility to schedule my PTO to fit my personal needs.
There was a focus on results not face time.
My Call Center Manager knew my name.
My Call Center Manager was approachable.
My hourly wage was competitive for my position.
My bonus opportunities were competitive for my position.
My health care benefits were competitive for my position.
My vacation/PTO time was competitive for my position.
My retirement/401(k) benefits were competitive for my position.
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