Order | QuestionPro

* First, did you expect to receive the items you purchased from Signature Hardware by now?

Yes

No

* Have you received the items you purchased from Signature Hardware?

Yes

No

Keeping our customers satisfied is very important to us. We'll investigate why your order hasn't arrived yet and will be in touch with you on the next business day. Thank you again for choosing Signature Hardware.

* Thinking only about your most recent purchase from Signature Hardware, how satisfied were you with your overall shopping experience? (Please select one response.)

* How satisfied are you with our product selection? (Please select one response.)

* Is the product information provided on our web site, from your experience, clear and understandable? (Please select one response.)

* Earlier you mentioned you were not satisfied with at least one aspect of your shopping experience. For what reason? (Please enter your response in the box below and be as detailed as possible.)

* How satisfied are you with the shipping charges offered by Signature Hardware? (Please select one response.)

* Were your desired shipping options available? (Please select one response.)

Yes

No

* What shipping options were you looking for? (Please enter your response in the box below and be as descriptive as possible.)

* How satisfied are you with the prices offered by Signature Hardware, relative to similar online retailers? (Please select one response.)

* How satisfied were you with the time spent waiting to speak with a Customer Service Representative? (Please select one response.)

* Now thinking specifically about the Customer Service Representative (CSR) that you spoke with, how satisfied were you with the CSR overall? (Please select one response.)

* You mentioned you were not satisfied with the CSR. For what reason? (Please enter your response in the box below and be as detailed as possible.)

Specifically, how satisfied were you with the CSR in each of the following areas…? (Please select one response.)

* How satisfied were you with the overall look and design of the site? (Please select one response.)

* You mentioned you weren't satisfied with the overall look of the site. How can the look of the website be improved? (Please enter your response in the box below and be as detailed as possible.)

* Were all of the products you wanted to order in stock when placing your order? (Please select one response.)

Yes

No

* Were the correct products delivered to you? (Please select one response.)

Yes

No

* Did the product(s) work as described/depicted? (Please select one response.)

Yes

No

* How satisfied were you with the quality of the products in relation to their cost? (Please select one response.)

* You mentioned you weren't satisfied with the quality of product or that the product didn't work as described. Specifically, what issues did you have? (Please enter your response in the box below and be as detailed as possible.)

* How satisfied were you with the amount of time it took for your items to arrive? (Please select one response.)

* After receiving your order, did you have to contact Signature Hardware's Customer Service with any questions or problems? (Please select one response.)

Yes

No

* How many times did you contact Signature Hardware about this specific question or problem? (Please select one response.)

* Was your problem resolved by the Customer Service Representative? (Please select one response.)

Yes

No

* Specifically, what was your question or problem? (Please enter your response in the box below and be as descriptive as possible.)

* How often have you shopped with Signature Hardware, whether by phone, online (web site) or via chat? (Please select a single response.)

* Taking into account all of your experiences shopping with Signature Hardware, how satisfied are you? (Please select one response.)