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You are invited to participate in our survey into whether the bank has any organizational learning disabilities and suggest practical solutions. It will take approximately 30 minutes to complete. Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. Thank you very much for your time and support.
BACKGROUND - A learning organization is one in which people at all levels are continuously in casing their capacity to produce results that they really desire and care about. In such organization, every one's opinion is valued. In his book, the 5th Discipline, The Art and Practice of Learning Organization (1992), Peter M.Senge identified the following seven disabilities that impede learning at most organizations. |
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| I am my position - this is the tendency of not seeing any further than one's own position in the organization and assigning blame to oaths when something goes wrong. This is called 'silo thinking'. To what extent does this manifest in the bank, giving real experiences |
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| The enemy is out there - the propensity to look for scape goats rather than address our own individual and organizational role in creating the problems that occur |
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| The illusion of taking charge - action is taken without first having analyzed the real cause of the problem or the likely consequences of our actions. |
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| The fixation on events - individuals or organization focus purely on individual events, instead of the big picture |
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| The parable of the boiling frog - individuals or organization do not see the gradual changes much like a frog in a pot will relax into drowsiness as its water is slowly heated |
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| The delusion of learning from experience - individuals or organization cannot learn from that particular experience since it has not yet arrived, it is still so far into the future, 'we will cross the bridge when we get there' |
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| The myth of the management team - avoidance of the pain of deeply questioning our own behavior, glossing over disagreement. Management teams fail to deliver when the pressure is really on. |
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| For each of the above seven, how can the those learning disabilities be eliminated, who should be involved and how? Please give practical examples |
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| In your view, is the bank a learning organization |
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