Parking Permits 2

Hi Guys!! This is a set of questions that I have put together to act as revision for the Parking Permit procedures. As there have been so many changes recently I thought it would be a good idea to go through all the information so everyone is on the same page.
Before you say anything I am well aware that it sounds boring but hopefully it's a not as bad as just reading through the pages of procedure. And I put in a few random Dad jokes in there to lighten the load. Thanks

Your Name (Optional) ?

Which Club does not require a Club Seal for a Foreshore Club Parking Permit and can be signed by the president, secretary or treasurer ?

If we receive a query about how to appeal a decision made in regards to a Disabled Permit we should......

Outline the full process for the resident

Advise resident that they will need to be contacted by PPA for clarification

Advise resident that we can replace the permit on the spot

Which of the following procedures must be followed when accepting a Disabled Parking Permit at the front counter?

What do we do if advised about a lost or stolen Disabled Permit?

What type of ID is required for a Visitors Parking Permit Renewal ?

Two pieces of Secondary Property Identification

A photo taken with a Celebrity

One piece of Primary Property Identification

A Myki Card

Which of the below is true in regards to a Temporary Change of Registration?

All Requests must be logged under PPALL – PARKING PERMITS - ALL

They can change the registration on their existing permit with a marker

The PPA team will produce a temporary permit for the permit licensee which will be mailed, emailed or collected.

The permit licensee must make contact again when they have their permanent vehicle back

Not required as all infringements will be cancelled if they explain the issue to Port Phillip Parking Services

If urgent collection is required, phone PPA on Ext 618 or 285 after logging the request

Parking Permit Admin team are now to complete all permit change requests
What procedures must ASSIST front counter staff follow when a resident requests the change?

ASSIST reception staff to accept request only when permit is returned, then scan the relevant docs and then email the scanned doc to PPA helpdesk

Process New permit at front counter

Explain to Resident that we will not accept any changes and they need to reapply once their current permit has expired

log a CRM to PPALL regarding the change.

Which of the below must be done before processing a Change of Address for a Parking Permit at the Front Counter ?

The permit holder must submit a new completed application form

The permit holder must provide a picture of themselves standing in front of their new property

One property ID or vehicle ID document that links the applicant to the address must be submitted

The address must be checked first to ensure the new property is eligible for permits

Count the number of permits already issued to the new address to ensure correct fees are quoted.

Fingerprint Resident and match against COPP fingerprint database

Thanks for your time