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  1. Surveys
  2. 2014
  3. February
  4. P
  5. Performance Analysis of Indigo
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Questions marked with an * are required Exit Survey
 
 
Personal Information
 
 
Male Female
* Gender of the Respondent
 
 
Less than 20 years 20-40 years 40-60 years Above 60 years
* Age of the Respondent
 
 
Business Tour Leisure Trip Others
* Purpose of Travel
 
 
 
Passenger Service Ratings
 
1.Infrastructure and Accessories
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
Seat Comfort
Cleanliness of Cabin
Cleanliness of Toilets
Newspapers/ Magazines
Pillows/ Blankets
Handling of luggage
Quality of entertainment
Quality of Beverages
Appearance and clothing of cabin crew
 
 
2. Responsiveness
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
Punctuality of timing
Politeness/courtesy
Friendliness of cabin crew
Language skills of cabin crew
 
 
3. Reliability
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
Customer Complaint handling
Quick response to problems
Adequate remedies provided
 
 
4. Safety and Assurance
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
Cabin crew’s safety drill
Courtesy of staff
Efficiency of check-in staff
Service efficiency of cabin crew
 
 
5. Empathy
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
Individual attention to customers
Flight timings convenient to customers
Long term relationship with customers