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  1. Surveys
  2. 2013
  3. September
  4. P
  5. Port Customers Survey
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Questions marked with an * are required Exit Survey
 
 
* Company Name
   
* Country
   
* Name of Respondent
   
* Position
   
* Email
   
* Telephone
   
 
 
 
Please indicate, which of the following best defines your organisation.
 
Shipping Company
 
Ships Agent
 
Other
 
 
 
 
Do you directly purchase any port services?
 
Yes
 
No
 
 
 
Which of the following key port services do you use? (Select all that apply)
 
Berthing (including pilotage, towing and tying)
 
Storage
 
Cargo loading facilities
 
Infrastructure
 
Administration (including customs)
 
Safety and Security
 
Other
 

 
 
 
Which types of cargo, besides containerised cargo is transported by you? (Select all that apply)
 
Liquid Bulk
 
Dry Bulk
 
General Cargo
 
Ro-Ro (freight only or trade cars)
 
Ro-Ro (multipurpose)
 
Other
 

 
 
 
Please select form the list below, the ports wherein you operate. (Select all that apply)
 
Durban
 
Cape Town
 
Ngqura (Coega)
 
Nacala
 
Beira
 
Maputo
 
Luanda
 
Lobito
 
Walvis Bay
 
Dar es Salaam
 
Matadi

 
 
 
Please select from the list below, the port that you consider to be your main hub port?
 
Durban
 
Cape Town
 
Ngqura (Coega)
 
Nacala
 
Beira
 
Maputo
 
Luanda
 
Lobito
 
Walvis Bay
 
Dar es Salaam
 
Matadi
 
 
 
Why do you consider the above port to be your hub port of choice?
   
 
 
 
Please answer the following questions (Question 8-22) in relation to your hub port of choice.
How long have you been dealing with the hub port of choice?
 
Less than one year
 
One- two years
 
Two-five years
 
Six- ten years
 
More than ten years
 
 
 
Which of the following challenges affect the port in relation to physical attributes (Select all that apply)?
 
Difficult access, disadvantageous location or insufficient depth of waters
 
Inadequate or insufficient infrastructure
 
Urban development or land availability constraints
 
Insufficient or outdated equipment
 
Insufficient hinterland connections
 
None
 
Other
 

 
 
 
Please comment on how these physical constraints affect the attractiveness of the port and reasons why they may be present. Further comments on how the situation can be improved may be included.
   
 
 
 
Which of the following challenges related to port organisation is the port confronted with (Select all that apply)?
 
Insufficient capacity / autonomy of the Port Authority to deal with unexpected events (either natural or man-made)
 
Insufficient integrated information services (single window for information)
 
Insufficient synchronisation of information systems with other ports
 
Insufficient coordination of the different port services
 
Insufficient control and monitoring on the overall quality of the port services provided within the port area
 
The fact that port charges are set in a non-transparent or discriminatory way and don't reflect the cost of the infrastructures and/or of the service provided (lack of financial autonomy)
 
Insufficient level of security for goods
 
Insufficient level of safety and/or security for workers / seafarers
 
Insufficient capacity to absorb traffic growth (congestion)
 
None
 
Other
 

 
 
 
Please comment on how these organisational constraints affect the attractiveness of the port and reasons why they may be present. Further comments on how the situation can be improved may be included.
   
 
 
 
Which of the following challenges affect the port in relation to dredging services (Select all that apply)?
 
Insufficient quality (in terms of availability, reliability, flexibility, speed, security or sustainability)
 
Price of dredging services
 
None
 
Other
 

 
 
 
Please comment on how these marine service constraints affect the attractiveness of the port and reasons why they may be present. Further comments on how the situation can be improved may be included.
   
 
 
 
Which of the following challenges affect the port in relation to cargo handling services (Select all that apply)?
 
Insufficient quality (in terms of availability, reliability, flexibility, speed, security or sustainability)
 
Price of cargo handling services
 
None
 
Other
 

 
 
 
Please comment on how these cargo handling constraints affect the attractiveness of the port and reasons why they may be present. Further comments on how the situation can be improved may be included.
   
 
 
 
Which of the following challenges affect the port in relation to cargo storage services (Select all that apply)?
 
Insufficient quality (in terms of availability, reliability, flexibility, speed, security or sustainability)
 
Price of cargo storage services
 
None
 
Other
 

 
 
 
Please comment on how these cargo storage constraints affect the attractiveness of the port and reasons why they may be present. Further comments on how the situation can be improved may be included.
   
 
 
Please indicate the relative importance you assign to the following criteria concerning the importance of a port. (1=not at all important to 5=very important)
1 2 3 4 5
Physical attributes – accessibility, location, infrastructure and equipment, quality of hinterland connections
Organisation attributes
Availability of shipping services (destinations, frequency etc)
Price of shipping services
Feeder connections to other ports and shipping lines
Quality and price of onward sea connections
Quality and price of onward landside connections (intermodal links)
Quality and price of marine services
Quality and price of cargo handling services
Speed of port cargo handling services
1 2 3 4 5
Technical infrastructure of the port (handling equipment, ICT, etc)
Congestion, delays and other risks
Quality and price of cargo storage services
Availability and Quality of labour
Availability and quality of logistics services (warehousing, freight forwarding, cargo handling etc)
Proximity of the port to your customers and /or sources of supply
Weather Conditions
 
 
 
Are there any port service areas that are provided that could be improved?
   
 
 
 
Are there any port services that you think should be provided that are currently not?
   
 
 
 
How would your rate your overall satisfaction level with the service you receive from the port?
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
 
 
 
What is the maximum size vessel do you currently operate in your hub port of choice?
 
Feeder 0-499 TEU
 
Feedermax 500-999 TEU
 
Handy 1000-1999 TEU
 
Sub-Panamax 2000-2999 TEU
 
Panamax 3000-3999
 
Post-Panamax 4000-5999 TEU
 
VLBC 6000-12000 TEU
 
Neo Panamax above 12000 TEU

 
 
 
What size vessels do you operate in your feeder ports? (Select all that apply)
 
Feeder 0-499 TEU
 
Feedermax 500-999 TEU
 
Handy 1000-1999 TEU
 
Sub-Panamax 2000-2999 TEU
 
Panamax 3000-3999
 
Post-Panamax 4000-5999 TEU
 
VLBC 6000-12000 TEU
 
Neo Panamax above 12000 TEU
 
 
 
What size vessels do you predict, you will operate in your hub port in the next 5 years?
 
Panamax 3000-3999
 
Post-Panamax 4000-5999 TEU
 
VLBC 6000-12000 TEU
 
Neo Panamax above 12000 TEU
 
 
 
What size vessels do you predict you will operate in your hub port in the next 5-10 years?
 
Panamax 3000-3999
 
Post-Panamax 4000-5999 TEU
 
VLBC 6000-12000 TEU
 
Neo Panamax above 12000 TEU
 
Other
 
 
 
 
What percentage of your cargo is transshipment cargo?
   
 
 
 
South Africa plans to pass cabotage laws for trade within its coastal waters. Do you agree or disagree with this law?
 
Agree
 
Disagree
 
No opinion
 
 
 
Please elaborate on your answer above regarding the proposed passing of cabotage laws in South Africa. Keep in mind the impact on existing coastal carriers and the likely freight charge rise.
   
 
 
 
Should cabotage laws be restricted to national ships, how will you adapt your port calling strategy? Will it be a feasible solution to avoid feeder services by direct port callings or offshore transshipment? Please elaborate.
   
 
 
Please rate the extent to the following statements regarding Durban port:
Strongly disagree Disagree Neither agree nor disagree Agree Strongly disagree
Durban is losing out business to other SADC ports.
It is necessary to build a new container terminal.
Further expansion of trade with SADC will be benefited from the new container terminal.
Durban has good intermodal connections between regions.
Apart from the container termainl, it is necessary to improve other port facilities.
Construction of cross-boundary links will strengthen the road connection and contribute to maintaining a leading port position.
Continuous growth of the SADC economy will benefit port development in Durban.
Cabotage laws will strengthen Durban's position as a maritime centre.
 
 
How do you see the SADC port business developing over the next 5-10-15 years?
Decline Steady development Growth
Next 5
Next 5-10
Next 10-15
 
 
 
Are there any new opportunities SADC ports should consider in the future?
   
 
 
 
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