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2012
June
P
PPM/TD
PPM/TD
PPM/TD Customer Service Satisfaction Survey
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This survey is focused on assessing the functions and services provided by PPM/TD. In our continued effort to assess the functions and services we provide, Question Pro is being used to solicit your feedback. Your feedback is critical and will help us to improve the quality of our services. Please be assured that all survey responses will remain anonymous. Thank you for taking a few minutes to complete our survey. We sincerely appreciate your feedback.
Please identify which Bureau you represent.
-- Select --
BEA
BIS
CENSUS
EDA
EDA
ITA
MBDA
NIST
NOAA
NTIS
NTIA
OIG
OS
PTO
Please select the function or service within PPM/TD you often utilize: (Select all that apply)?
Property Management
Sunflower
Excess
Moving Support
Fleet Management
Parking Permits/Passes
Policy
Training
Please answer the following questions in regards to the PPM/TD timeliness and reliability over the past 6 months:
I strongly agree
I agree
I somewhat agree
I somewhat disagree
I disagree
I strongly disagree
N/A-Don't Know
PPM/TD provides responses to my questions in a timely manner
PPM/TD personnel are available when I need assistance
PPM/TD provides me with adequate program support
PPM/TD proactively engages with their stakeholders to address any concerns or issues
Please answer the following questions in regards to the PPM/TD collaboration with other Property and Transportation offices over the past 6 months:
I strongly agree
I agree
I somewhat agree
I somewhat disagree
I disagree
I strongly agree
N/A-Don't Know
When I interact with the PPM/TD office, I feel like a valued partner
I believe PPM/TD listens to my suggestions
The PPM/TD provides adequate mechanisms for me to present input about my organization's needs
How does our collaboration in the past few months compare to that in the previous six month period?
Better
Same
Worse
Don't Know
Please answer the following question in regards to the PPM/TD professionalism over the past six months:
I strongly agree
I agree
I somewhat agree
I somewhat disagree
I disagree
I strongly disagree
N/A-Don't Know
PPM/TD personnel answer my questions in a professional and courteous manner
In my interactions with PPM/TD personnel, they conduct themselves in a professional manner
How does our professionalism in the past few months compare to that in the previous six month period?
Better
Same
Worse
Don't Know
Please answer the following questions in regards to the PPM/TD communication over the past 6 months:
I strongly agree
I agree
I somewhat agree
I somewhat disagree
I disagree
I strongly disagree
N/A-Don't Know
PPM/TD communicates in a clear and concise manner
I understand the functions and services PPM/TD provides
PPM/TD does a good job communication their policy
I am satisfied with the overall design and content of the PPM/TD website
How does our communication in the past few months compare to that in the previous six month period?
Better
Same
Worse
Don't Know
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