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  1. Surveys
  2. 2010
  3. November
  4. Q
  5. QuestionPro : Company Satisfaction
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Dear Customer:

You are invited to participate in our customer satisfaction survey. It will take approximately 15 minutes to complete the questionnaire.

Your participation to complete this survey is completely voluntary. There are no foreseeable risks associated with this project. However, It is very important for us to learn your opinions.

Your survey responses will be strictly confidential. Your information will remain confidential. If you have questions at any time about the survey, you may contact Jill Vajen at 330-963-4083 ext 122 or by email at [email protected].

Thank you very much for your time and support.

GVI Medical Devices
 
 
 
How long have you used our [PRODUCTS/SERVICES]?
 
Less than 6 months
 
6 months to less than 1 year
 
1 year to less than 3 years
 
3 years to less than 5 years
 
5 years or more
 
 
 
Which of our [PRODUCTS/SERVICES] do you use? Select all that apply.
 
ClearVision
 
mSPECT
 
OnePass

 
 
 
How would you rate your level of satisfaction with GVI Medical Devices?
 
Highly satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Highly dissatisfied
 
 
How much do you rate us on the following attributes?
Well Below Average Below Average Average Above Average Well Above Average
Customer service
Professionalism
Quality of {PRODUCTS/SERVICES}
Understanding customers' needs
Sales staff
Price
GVI Medical Devices Website
WebReview
 
 
Comment:
   
 
 
 
Does our product meet your overall expectations?
 
Very satisfied
 
Satisfied
 
Undecided
 
Unsatisfied
 
Very Unsatisfied
 
 
 
How often does your company use the product purchased by GVI Medical Devices?
 
Once a week
 
Multiple times during a week
 
Twice a Month
 
Monthly
 
 
 
How likely is it that you would recommend our [PRODUCTS/SERVICES] to a friend or colleague?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
Do you have any suggestions for improving our [PRODUCTS/SERVICES]?
   
 
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