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  1. Surveys
  2. 2014
  3. September
  4. Q
  5. QuestionPro : Company Satisfaction
 
 
Hello:
You are invited to participate in our survey OpsConnect. In this survey, users will be asked to complete a survey that asks questions about service received from the technician and the vendor. It will take approximately 10 minutes to complete the questionnaire.

Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, It is very important for us to learn your opinions.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Wendy Motloung at 0116316133 or by email at the email address specified below.

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
 
 
Was the problem solved during the 1st technician's time visit?
 
Yes
 
No
 
 
 
Did the vendor respond to the queries/ incident timeously
 
Yes
 
No

 
 
 
How frequently do you experience problems with this?
 
Door
 
CCTV
 
Alarm Cosmos
 
Alarm Cellsecure
 
Safes
 
Airtubes
 
SBV Safes
 
Communication system
 
 
 
How would you rate your level of satisfaction with the technician?
 
Satisfied
 
Not satisfied
 
 
How much do you rate us on the following attributes?
Met Did not meet
Professionalism & friendly
Presentable (uniform & co.name tag)
Quality of work perfomed
Understanding customers' needs
 
 
Comment:
   
 
 
 
Has the site been left clean and in a tidy state?
 
Yes
 
No
 
 
 
Was the training needed, if yes was it provided to you or to the branch manager?
 
Yes
 
No
 
Not applicable
 
 
 
What should this vendor do to improve their Service?
   
 
 
 
* Please provide us with an OpsConnect reference number
 
 
Reference number
 
 
 
 
Your personal number?
 
A
 
C
 
Personal no: