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| Please answer all questions honestly. Your answers will be kept strictly confidential. |
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| Men (aka People): Measures the strength of our team – the level of knowledge and commitment the team possess to drive results and the quality of the regional leadership to motivate and guide team efforts. |
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| * Which department are you a part of? |
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| * How long have you worked at FICO? |
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| * The highest degree I have attained is: |
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| * I receive the right amount of recognition and acknowledgement from my company. |
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| * I know how I make a difference to the company. |
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| * I feel my teammates are qualified to deliver what is expected of them. |
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| Motivation: Measures the energy and commitment the LAC team feels towards attaining our goals as a region. |
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| * I feel challenged and am experiencing growth in my current position. |
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| * I am able to balance my personal and work lives. |
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| * Compared to 6 months ago, how would you describe your current job satisfaction level? |
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| * I can prioritize my workload to provide quality results. |
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| * How meaningful is your work? |
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| * Career advancement is possible here if I deliver results and job openings occur. |
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| * Overall, my work experience at FICO is satisfying and rewarding. |
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| Methods: Measures if we have the process and tactics in place to ensure the team has a consistent understanding of the region´s goals/vision and the training and support to deliver upon those goals. |
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| * I have the infrastructure necessary to do my job well (includes office, internet, phones, computers, etc.) |
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| * I understand the LAC Regional goals and how my contribution matters. |
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| * FICO is successfully recruiting and hiring the best people in the industry. |
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| * I have access to the data required to understand how to best do my job and optimize my performance. |
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| Minutes: A measurement of the effectiveness of communications and change management practices within the region and greater FICO community. |
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| * There is effective communication within my team and the region overall. |
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| * I know what is expected of me. |
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| * I feel a sense of belonging to the greater FICO corporate community. |
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| Machines: Measures the quality of our infrastructure. This includes geographical coverage by people, physical offices, local language websites, technology resources, and internal MIS systems. |
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| * I have the tools necessary to do my job well (includes SF.com, demos, presentations, marketing material, etc.) |
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| Market: A measure of our ability to successfully win against the competition and penetrate key LAC markets. Includes our ability to partner effectively and leverage macroeconomic conditions specific to LAC to sell FICO solutions. |
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| * If/When interviewed, most customers would rate our solutions and services: |
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| * Customers´satisfaction is the best barometer for my performance. |
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| * We continue to stay close to customers even after a project is finished. |
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| * We are focusing on the right countries to sell in Latin America. |
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| * We are focusing on the right verticals in Latin America. |
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| Prioritize the top 5 countries with potential in the region. | | |
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| Prioritize the top 3 verticals with potential in the region. | | |
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| Marketing – Product: Measures how well FICO products/solutions meet the needs of the LAC market. Includes the strength of the FICO product/solution set as compared to our competitors |
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| * FICO´s products and solutions meet the needs of the Latin American market. |
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| Marketing –Place: A measurement of how well are doing at targeting the right countries and verticals with the right solutions. This includes the getting the appropriate channel mix of direct sales and partners. |
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| * The distribution channels in place in the LAC region (i.e. direct sales & partners) are sufficient to meet regional sales goals and grow the business. |
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| Marketing –Promotion: Measures how well FICO is getting our messages to our target audiences in LAC. |
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| * LAC region marketing is effective in increasing awareness of the FICO brand and driving qualified leads. |
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| Marketing – Price: Measures how effectively our products and solutions are priced for the LAC market and how our prices compare against the competition. |
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| * FICO´s products and solutions are priced competitively for the Latin American market. |
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| * FICO´s Tools are priced competitively for the Latin American market. |
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| * FICO´s Applications are priced competitively for the Latin American market. |
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| Money: A measure of financial growth and management within the region – strength of LAC historical results and our ability to sustain profitable growth. |
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| * I feel the LAC region is recognized in the company commensurate to its contribution. |
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| * I feel the LAC region has the appropriate staff commensurate to its contribution to the overall company. |
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| * I receive the training and support necessary to do my job well. |
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| Please enter any comments you may have on these topics. | | |
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| Please enter any comments you may have on these topics. | | |
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| * FICO´s Analytic Services are priced competitively for the Latin American market. |
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| * FICO´s Professional Services are priced competitively for the Latin American market. |
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| * I know where to find the standard prices for the offered products and solutions. |
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| * I know what is the protocol if I want to change the price for the offered products and solutions. |
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| * FICO´s solutions allow me to justify a premium over the competition. |
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| Please enter any comments you may have on FICO´s products & solutions. | | |
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| * I receive the right amount of recognition and acknowledgement from my manager. |
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| * I feel comfortable going to my manager with any issues and/or concerns. |
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| * My manager is a good coach/mentor. |
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| * I know how to report and explain my performance effectively. |
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| Please enter any comments you may have on management relations. | | |
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| * I believe we have effective communication between leadership and the LAC team regarding changes in the region. |
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| * LAC region leadership has made changes that are positive for me. |
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| * I am personally committed to the changes being implemented in the region. |
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| * My opinion matters regarding proposed changes in the region. |
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| Please enter any comments you may have on changes being implemented in the region. | | |
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| * I am compensated at least as well as my peers in the industry. |
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| * I am rewarded when I go above and beyond what is expected in my job. |
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| * The company's total benefits program meets my needs. |
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| * The company's benefits program is competitive with others in the industry. |
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| * FICO is an attractive place to work for the top talent in the industry? |
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| Please enter any comments you may have on compensation & benefits. | | |
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