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  1. Surveys
  2. 2017
  3. July
  4. Q
  5. QuestionPro : Online Shopping Satisfaction
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Questions marked with a * are required Exit Survey
 
 
* How did you learn about SDI PartStore?
 
PSSR / SDI Branch Personnel
 
Web search/surfing
 
Email Blast from SDI
 
Others
 
 
 
 
When was the last time you made a purchase in PartStore?
 
In the last week
 
In the last month
 
In the last 3 months
 
In the last year
 
Over a year ago
 
Have never purchased online
 
 
 
The last time that you visited, why did you visit our PartStore?
 
To purchase Caterpillar parts
 
Just browsing for pricing
 
To look for part number
 
Re-directed by SDI email blast
 
Other
 
 
 
 
* The last time you visited our online store, did you...
 
Buy exactly what you were looking for
 
Buy something in addition to what you were looking for
 
Buy something other than what you were looking for
 
Buy nothing
 
Other
 
 
 
Please rate your satisfaction with the following attributes of our online store.
Very Dissatisfied Somewhat Dissatisfied Neutral Somewhat Satisfied Very Satisfied
* Convenience
* Range of products
* Price
* Ease of ordering parts
 
 
Please indicate the degree to which you agree/disagree with the following statements.
Strongly Disagree Somewhat Disagree Neutral Somewhat Agree Strongly Agree
* The overall website experience is positive
* The website is attractive
* The website is easy to navigate 
* Shipping options are depicted clearly
* It is easy to contact the customer service staff via email or phone call
* The product information is clearly indicated
 
Please indicate the degree to which you are satisfied with the following statements about our products.
Very Dissatisfied Somewhat Dissatisfied Neutral Somewhat Satisfied Very Satisfied
Good product variety
Good quality products
Products match online description
Products are reasonably priced
Products are delivered on time
 
 
* How likely you recommend others to use PartStore?
 
Very Likely
 
Somewhat likely
 
Neither likely or unlikely
 
Somewhat unlikely
 
Very unlikely
 
 
 
* How likely are you to buy online if SDI offer an alternative platform, such as via SDI app?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
Do you have any  suggestions on how we might improve our site and your purchase experience? 
   
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