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  1. Surveys
  2. 2012
  3. November
  4. Q
  5. QuestionPro : Products Sold to Consumers
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Hello

You are invited to participate in our survey from Valtonet Group (Pty) Ltd . It will take approximately 2 - 3 minutes to complete the questionnaire.

Your participation in this study is highly appreciated. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Bentel Mutero at 087 550 2007 or by email at the email address [email protected]
Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.

 
 
 
 
How long have you been using our products?
 
Less than 6 months
 
6 months to less than 1 year
 
1 year to less than 3 years
 
3 years to less than 5 years
 
5 years or more
 
 
How often do you use the following products?
Don't Use Daily Weekly Monthly Quarterly
Telephone
Email
Instant Messaging
Internet
 
 
Which company are you from?
   
 
 
 
Where do you purchase our products? Select all that apply.
 
In our store
 
Online
 
Telephone order/catalogue
 
Through a dealer
 
Through an agent
 
Through a wholesaler
 
Other
 

 
 
 
How would you rate your overall level of satisfaction with us upto now?
 
Highly satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Highly dissatisfied
 
 
Comment:
   
 
 
How do you rate on the following?
Well Below Average Below Average Average Above Average Well Above Average
Customer service experience
Professionalism
Purchase experience
Quality of our products
Understanding customers' needs
 
 
Comment:
   
 
 
 
How likely are you to continue using our products?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
Have you ever recommended us to others?
 
No, never recommended
 
Have recommended once or twice
 
Have recommended several times
 
 
 
How do you rate in comparison to other companies that offer the same products?
 
Much higher
 
Somewhat higher
 
Same
 
Somewhat lower
 
Much lower
 
Don't know
 
 
 
Do you have any suggestions for improvement?
   
 
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