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  2. 2010
  3. September
  4. Q
  5. QuestionPro : Service Delivered Follow-up
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How many times a year does your organisation send staff for training?
 
once a year
 
twice a year
 
three times a year
 
four times a year
 
five time and more a year
 
 
 
Which department's services did you use?
 
{OPTION 1}
 
{OPTION 2}
 
{OPTION 3}
 
{OPTION 4}
 
{OPTION 5}
 
 
Please indicate your level of satisfaction with the following attributes of our service.
Very Dissatisfied Somewhat Dissatisfied Neutral Somewhat Satisfied Very Satisfied
Delivery of service
Quality of training provided to your staff
Methods of communication
Quality of support
Quality of proposals created
Price
Post-service follow-up
Knowledge of our staff
 
 
Comment:
   
 
 
 
Please complete the following. The service...
 
Was better than expected
 
Matched expectations
 
Was worse than expected
 
 
Please rate how strongly you agree/disagree with the following statements.
Strongly Disagree Somewhat Disagree Neutral Somewhat Agree Strongly Agree
Our service played a key role in increasing your business results
The cost of our service is worth the benefits achieved
We achieved the pre-established targets/goals
We understand the needs of your company
We are thorough in planning and execution
 
 
Comment:
   
 
 
 
How likely are you to renew your contract with us?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
How do we rate compared to other consultants/service providers?
 
Much better
 
Better
 
About the same
 
Worse
 
Much worse
 
Don't know/not applicable
 
 
 
Do you have any suggestions for improvement?
   
 
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