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  1. Surveys
  2. 2013
  3. January
  4. Q
  5. QuestionPro : Services Provided to Consumers
0%
Exit Survey
 
 
How long have you been using our services?
 
Less than 6 months
 
6 months to less than 1 year
 
1 year to less than 3 years
 
3 years to less than 5 years
 
5 years or more
 
 
How often do you use our services?
Don't Use Daily Weekly Monthly
1-3 Loads per
4-7 Loads per
8-11 Loads per
 
 
How do we rate on the following attributes?
Well Below Average Below Average Average Above Average Well Above Average
Customer service experience
On-time delivery of service
Professionalism
Quality of service
Understanding of customers' needs
 
 
 
Do you find the Dispatcher/Driver/CSR knowledgeable
 
Very knowledgeable
 
Moderately knowledgeable
 
Slightly knowledgeable
 
Not at all knowledgeable
 
 
 
What best describes your employment postion?
 
Manger
 
Supervisor
 
Receiver
 
Shipper
 
Shipping Clerk
 
Other
 
 
 
Transportation Service

How satisfied have you been
in the last 12 months with each of the following?
Very Satisfied Somewhat Satisfied Neutral Somewhat Dissatisfied Very Dissatisfied Don't Know / Not Applicable
Schedule or Transit times
(whichever applies to you)
Adherence to schedule or
Consistency of transit times
(whichever applies to you)
Local switching or hub/terminal service
Corrective action taken if a service failure occurred
In the past 12 months how satisfied have been with SKY-MARK overall performance in this area?
 
 
Equipment

Complete this section IF YOU USE EQUIPMENT SUPPLIED BY ABC.
How satisfied have you been
in the last 12 months with each of the following?
Very Satisfied Somewhat Satisfied Neutral Somewhat Dissatisfied Very Dissatisfied Don't Know / Not Applicable
Equipment ordering process
Availability of desired equipment
Availability of information on the status of ordered equipment
Reliable delivery of empty equipment
Equipment cleanliness and physical/mechanical condition
Corrective action taken if equipment did not meet your needs
In the last 12 months, how satisfied have you been with SKY-MARK overall performance in this area?
 
 
How satisfied have you been
in the last 12 months with each of the following?
Very Satisfied Somewhat Satisfied Neutral Somewhat Dissatisfied Very Dissatisfied Don't Know/ Not Applicable
Dispatcher/CSR REP understands your business
Dispatcher/CSR REP understands your transportation needs
Dispatcher/CSR REP effectively coordinates resources to fulfill your transportation needs
Dispatcher/CSR REP provides competitive products and services
Timeliness and adequacy of Dispatcher/CSR REP responses to your requests
In the last 12 months, how satisfied have you been with SKYMARK overall performance in this area?
 
 
Service Support

SKYMARK Service; handles the customers' routine transactional activity, such as replacing loaded or empty trailers; switching requests, etc., and is reached by calling 403-333-7601 or emailing [email protected]

How satisfied have you been
in the last 12 months with each of the following?
Very Satisfied Somewhat Satisfied Neutral Somewhat Dissatisfied Very Dissatisfied Don't Know/Not Applicable
Effectiveness of Service Support in resolving problems
Accuracy of Information provided by Service Support representatives
Speed of Service Support representatives in resolving problems
Courtesy and professionalism of Service Support representatives
In the last 12 months, how satisfied have you been with SKYMARK'S overall performance in this area?
 
 
Overall
Very Satisfied Somewhat Satisfied Neutral Somewhat Dissatisfied Very Dissatisfied Don't Know/Not Applicable
Overall, how satisfied have you been with SKYMARK?
 
 
Compared to other trucking companies, rail and intermodal transportation providers, how would you rate SKYMARK?
I would prefer to use SKYMARK SKYMARK is slightly better than other carriers SKYMARK performance is about the same as other carriers' performance SKYMARK is slightly worse than other carriers I would prefer to use another carrier if / when possible
 
 
 
 
Your Name
   
Title
   
Company Name
   
Phone Number
   
 
 
 
 
   
 
 
 
 
   
 
 
 
Please list the three most important areas when dealing with a transportation carrier.
   
 
 
 
As stated in the introduction of this survey, your SKYMARK will contact you within two weeks to address any items for which you indicate dissatisfaction. You can also request a call here.

Do you want to be called to discuss an issue related to the topics in this survey?

 
Yes, please call me.
 
No.
 
 
 
Click on the Submit button to complete this survey. Thank you for your assistance.