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QuestionPro : Services Provided to Consumers

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Exit Survey
 
 
Refurb South West has now been your housing provider for 3 months. We would be grateful if you could complete this feedback form to help us understand your needs more. This will happen every 3 months and we will try to improve our service in accordance to what you submit in the form. This would help us to improve the service and to develop a quality practice as a housing provider. We do listen to your feedback so please take the time to complete. Thank You
 
 
 
How long have you lived in RSW housing?
 
Less than 6 months
 
6 months to less than 1 year
 
1 year to less than 3 years
 
3 years to less than 5 years
 
5 years or more
 
 
Does RSW care about your problems?
5 4 3 2 1
How do you rate our support?
Can you talk to us about problems
Have we been good at helping with problems?
Do you Speak to us about personal stuff?
Would you talk to RSW in the future?
 
 
 
Where do you want us to improve?
 
Support
 
Staff
 
Activities
 
House
 
House Meeting
 
Other
 
 
 
 
How would you rate your overall level of satisfaction with RSW?
 
Highly satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Highly dissatisfied
 
 
How do we rate on the following?
Well Below Average Below Average Average Above Average Well Above Average
24 hr On Call Service
Response to Repairs
Our Professionalism
Quality of service
Understanding of Your needs
 
 
 
How do we rate in comparison to previous services?
 
Much higher
 
Somewhat higher
 
Same
 
Somewhat lower
 
Much lower
 
Don't know
 
 
 
How likely are you to continue using our RSW?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
Have you ever recommended RSW to others?
 
No, never recommended
 
Have recommended once or twice
 
Have recommended several times
 
 
 
Do you have any suggestions for improvement?
   
 
 
 
What is your gender?
 
Male
 
Female
 
Prefer not to answer
 
 
 
What is your age?
 
Younger than 18
 
18 - 24
 
25 - 34
 
35 - 44
 
45 - 54
 
55 - 64
 
65 or older
 
Prefer not to answer
 
 
 
What best describes your plans for next 12 months?
 
To Find Work
 
Get into College
 
Stay with Housing Provider
 
Find Voluntary Work
 
Move Out Into Own Place
 
Other
 
 
 
 
Which Type of Benefits are you recieving
 
JSA
 
ESA
 
JSA/DLA
 
Child Tax Credit
 
Other