RC Willey Computer System Survey

How long have you been employed at RC Willey?

How would you rate the following about the RC Willey Computer System?

User Friendly

Time Consuming

Finding Important Info (stock availability, delivery dates etc.)

How far into employment would you say you were comfortable navigating the computer system?

After the First Day

After the First Week

After the First Month

Still not comfortable

How often do you conduct surveys?

Weekly

Monthly

Quarterly

Annually

What are the top three things that contribute to a sell for you personally?

Item is in Stock

Speed and Ease of Checkout

Product Knowledge

Asking for the Close

Niceness of Salesman

RC Willey Special Sells

Price Match Guarantee

Other

What are the top three reasons for you personally that a customer leaves the store without buying?

Out of Stock

Prices are too high (uninformed about price matching)

Wasn't helped by a salesperson

Not enough product

No Product Knowledge

Too Pushy

Other

What percentage of the RC Willey Computer System are you comfortable and familiar with?

How would you feel about learning a new computer system?

Love it

Hate It

How do you currently feel about RC Willey's computer system.

I hate the current system, it is outdated and needs to go.

It would be nice to see an update.

Neutral

I am comfortable with the system already.

I love the current computer system, please don't ever change it!

Please enter any additional comments or thoughts about updating the RC Willey computer system