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As part of the new Responsibility Center Management process, I am assessing your satisfaction with the Office of Institutional Advancement. To that end, I invite you to participate in this survey.

The results of this survey will be tabulated and on-hand for a February presentation to John and Alan. We will also consider these results as a satisfaction baseline and repeat the survey in future years.

This survey should take 10-15 minutes to complete. It will cover these areas: "When you should use IA"; Satisfaction in fundraising, relations, other services used; and internal communications.

Your feedback is very important to me!

Please complete this survey by January 23 in order for me to present to John and Alan in February.

Thank you very much for your time and participation!

Please start with the survey now by clicking on the Continue button below.

Betsy
 
 
* My name is:
   
 
 
When to come to IA
 
 
You come to Institutional Advancement when you are:
 
Soliciting alumni for gifts
 
Soliciting foundations for gifts
 
Soliciting corporations for gifts
 
Soliciting any person, place or thing for gifts
 
Following up with a Trustee who showed interest in your area
 
Visiting a wealthy, out-of-town friend to you and your unit
 
Figuring out how much wealth someone you meet at a cocktail reception in your field has
 
Sending a mass communication to alumni about anything
 
Trying to understand trends in giving to your unit
 
Organizing or adding value to a meeting with your Board of Overseers
 
All of these

 
 
Fundraising
 
 
How satisfied are you with our fundraising collaboration?
 
Very satisfied
 
Satisfied
 
Unsatisfied
 
Very unsatisfied
 
Not using
 
 
Please elaborate on fundraising collaboration, specifically:
   
 
 
External relationship building
 
 
How satisfied are you with our alumni relations collaboration?
 
Very satisfied
 
Satisfied
 
Unsatisfied
 
Very unsatisfied
 
Not using
 
 
Please elaborate on alumni relations collaboration, specifically:
   
 
 
 
How satisfied are our donor stewardship collaboration?
 
Very satisfied
 
Satisfied
 
Unsatisfied
 
Very unsatisfied
 
Not using
 
 
Please elaborate on stewardship collaboration, specifically:
   
 
 
 
Other Collaboration
 
 
How satisfied are you with our overall collaboration?
 
Very satisfied
 
Satisfied
 
Unsatisfied
 
Very unsatisfied
 
 
Please elaborate on our overall collaboration, specifically. Please be specific on how we can improve our overall collaboration:
   
 
 
How satisfied are you with our collaboration in these other specific areas?
Very satisfied Satisfied Unsatisfied Very unsatisfied Not using
Interfacing with volunteers
Development communications
Researching prospective donors
Getting mailing lists of alumni and/or friends
Getting prospect lists of alumni and/or friends
Getting analytical reports on philanthropy in your unit
 
 
Please elaborate on these other specific areas, specifically:
   
 
 
Internal Communications
 
 
How satisfied are you with Institutional Advancement's understanding of your unit?
 
Very satisfied
 
Satisfied
 
Unsatisfied
 
Very unsatisfied
 
 
How satisfied are you with your understanding of Institutional Advancement's services, including understanding how development works?
 
Very satisfied
 
Satisfied
 
Unsatisfied
 
Very unsatisfied
 
 
How satisfied are you with your points of contact with IA / day-to-day communication?
 
Very satisfied
 
Satisfied
 
Unsatisfied
 
Very unsatisfied
 
 
Please elaborate on any or all of these three areas, specifically:
   
 
 
As a customer of Institutional Advancement, what else would you share with us?
   
 
Please contact [email protected] if you have any questions regarding this survey.
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