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  2. 2014
  3. March
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  5. Reducing Power Outages Workshop: 6 Month Follow Up
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Exit Survey
 
 
INTRODUCTION



Dear Workshop Participant,

You participated in the regional workshop for distribution utilities in Africa on "Reducing Power Outages and Improving Electric Services" held by the United States Energy Association (USEA), in partnership with the National Power Training Institute of Nigeria (NAPTIN) and with funding from the U.S. Agency for International Development (USAID).

We would like your thoughts on the effectiveness of the workshop.

Please answer the questions that follow and submit this survey as soon as possible.
 
 
 
* Name
   
* Position
   
* Company
   
* Country
   
 
 
BEST PRACTICES


As a result of the workshop, my company has implemented best practices in the following areas:
Yes No Relevant to your current position?
* Distribution System Management
* Reliability Management
* Power Quality Management
* Outage Management & System Restoration
* Smart Meters & AMI
* Billing & Collections System
* Key Accounts Performance
* Customer Service
* Customer Engagement
 
 
If "yes," please explain with specific examples:
   
 
 
OUTCOMES OF THE WORKSHOP


As a result of the workshop, have any of the following occurred?

Yes No
* I left the company that I represented at the workshop
* My position at the company changed
* My level of responsibility in the company changed
* I was put in charge of one of the topics discussed at the workshop
* My colleagues started to ask for my expert opinions on the subject of the workshop
* Other (please specify below)
 
 
If "yes," please explain with specific examples:
   
 
 
As a result of the workshop, has your personal involvement in the following subjects increased or decreased?

Never Involved Decreased involvement Involvement remained the same Increased involvement Assigned new responsibilities
* Distribution System Management
* Reliability Management
* Power Quality Management
* Outage Management & System Restoration
* Smart Meters & AMI
* Billing & Collections System
* Key Accounts Performance
* Customer Service
* Customer Engagement
 
 
If involvement has changed, please explain:
   
 
 
 
* How much do you use the knowledge you received at the workshop?

 
I never use it
 
I sometimes use it, but primarily rely on the knowledge I had before the workshop
 
I use the knowledge obtained at the workshop on a daily basis
 
Other (please specify)
 
 
Other (please specify):