Relay Rides Draft Version 4

This is a survey about your membership and use of personal vehicle (or peer-to-peer) carsharing being conducted by researchers at the University California, Berkeley Transportation Sustainability Research Center.

All of your responses will remain confidential.

The survey should take between 10 to 15 minutes to complete. Thank you again for your participation.

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.

I Agree

First, we would like to ask you some questions about your carsharing membership and why you joined.

When did you join Relay Rides? Please select the year.

2010

2011

2012

Please select the month of that year in which you joined.

Besides Relay Rides, what other personal vehicle (or peer-to-peer) carsharing (PVS) services are you a member of? (Please check all that apply.).

None

Getaround

JustShareIt

Other

Which of the following PVS services do you use most?

Relay Rides

Getaround

JustShareIt

Other

Besides Relay Rides, what other carsharing organizations or services are you a member of? (Please check all that apply.).

Which of the following carsharing services do you use most?

How many people are members of your household? (These are people with whom you share income.).

How many vehicles do you CURRENTLY own and/or lease within your household?

Please list the MAKE, MODEL, and YEAR of the vehicles that you CURRENTLY own as well as your best estimate of the ANNUAL MILES DRIVEN on each. Please list the vehicle you drive most first.

	Make	Model	Year	Annual miles
Vehicle #1

Vehicle #2

Vehicle #3

Vehicle #4

Vehicle #5

Within RelayRides, are you (check all that apply):

Sharing 1 or more vehicles for use by other members of Relay Rides?

Renting vehicles from other members of Relay Rides?

Which of the vehicles listed above are you sharing through Relay Rides?

Which of the vehicles listed above are you sharing through another personal vehicle (peer-to-peer) carsharing service?

During the YEAR BEFORE you joined Relay Rides, how many vehicles did you own and/or lease within your household?

Please list the MAKE, MODEL, and YEAR of the vehicles that you OWNED BEFORE JOINING RELAY RIDES, as well as your best estimate of the ANNUAL MILES DRIVEN on each DURING THAT YEAR. Please list the vehicle you drove most first.

	Make	Model	Year	Annual miles
Vehicle #1

Vehicle #2

Vehicle #3

Vehicle #4

Vehicle #5

As a result of my membership with Relay Rides, I drive overall…

Much more than I did before

More than I did before

About the same as I did before (Relay Rides has had little to no impact on how much we drive)

Less than I did before

Much less than I did before

I have changed how much I drive but not primarily because of Relay Rides.

How important has Relay Rides been in contributing to your reduction in driving (considering other factors that may have affected your driving patterns, such as moving home or work, or other lifestyle changes)?

Very important

Somewhat important

Not too important

Not important at all

How important has Relay Rides been in contributing to your increase in driving (considering other factors that may have affected your driving patterns, such as moving home or work, or other lifestyle changes)?

Very important

Somewhat important

Not too important

Not important at all

Please select the statement that BEST CHARACTERIZES the circumstances under which you joined Relay Rides.

Have you gotten rid of vehicles because of the increased automotive mobility obtained through Relay Rides?

Yes, definitely because of the availability of Relay Rides

Yes, probably because of the availability of Relay Rides

Yes, probably because of the availability of Relay Rides, as well as the availability of other classic carsharing services (like Zipcar or City CarShare)

Yes, probably because of the availability of Relay Rides, as well as the availability of other personal vehicle sharing services (like Getaround or JustShareIt)

No, probably NOT because of Relay Rides

No, definitely NOT because of Relay Rides

How important was Relay Rides in facilitating a reduction in the number of vehicles within your household?

Very important

Somewhat important

Not too important

Not important at all

Have you purchased a vehicle(s) because of Relay Rides?

I have not purchased any vehicles since joining Relay Rides

Yes, definitely because of Relay Rides

Yes, probably because of Relay Rides

No, probably not because of Relay Rides

No, definitely not because of Relay Rides

Next, we have a few questions about how you use Relay Rides.

On average, how many miles per month would you estimate that you drive with Relay Rides vehicles?

I never use it

On average, I drive this many miles per month:

What vehicle do you drive the most through Relay Rides (by distance)?

I don't know

Make and Model:

Instead, please select the TYPE OF VEHICLE that you drive most (by distance)?

What features do you look for when choosing a Relay Rides vehicle? (Please rank the top three (1=most important; 3=third most important)

	Rating
Acquaintance/familiarity with the lender)

“Green” vehicles (e.g., hybrid/EV)

I like to borrow vehicles from users I know or are part of my social circle.

Infotainment features (Facebook/Twitter/Pandora/integrated GPS navigation, etc.)

I select the type of vehicle based on my trip purpose (e.g., trucks for moving, sedan for ordinary trips, etc.).

Premium vehicle (e.g., Audi, BMW)

Price

Proximity (i.e., distance to my point of origin)

Others: please describe:

Are multiple people in your household members of Relay Rides?

Yes

To the best of your ability, please estimate the average miles per month that you think other members of your household drive on Relay Rides vehicles.

On average, approximately how many RESERVATIONS PER MONTH do you make with Relay Rides?

Please consider the following questions that ask about how Relay Rides has changed your travel patterns.

As a result of my membership with Relay Rides, I use public transportation…

Much more often

More often

About the same (Relay Rides has had no impact)

Less often

Much less often

I did not use public transportation before, and I do not use it now.

My use of public transportation changed but not because of Relay Rides.

As a result of my membership with Relay Rides, I use the bus…

Much more often

More often

About the same (Relay Rides has had no impact)

Less often

Much less often

I did not ride the bus before, and I do not ride the bus now.

I have changed how I use the bus but not because of Relay Rides.

As a result of my membership with Relay Rides, I use urban rail (subway or light rail)…

Much more often

More often

About the same (Relay Rides has had no impact)

Less often

Much less often

I did not ride the bus before, and I do not ride urban rail now.

I have changed how I use urban rail but not because of Relay Rides.

As a result of my membership with Relay Rides, I use a taxi …

Much more often

More often

About the same (Relay Rides has had no impact)

Less often

Much less often

I did not use taxis before, and I do not use taxis now.

I have changed how I use taxis but not because of Relay Rides.

As a result of my membership with Relay Rides, I ride a bicycle (any bicycle)…

Much more often

More often

About the same (Relay Rides has had no impact)

Less often

Much less often

I did not ride a bicycle before, and I do not ride a bicycle now.

I did change how much I ride a bicycle but not because of Relay Rides.

As a result of my membership with Relay Rides, I carpool/rideshare…

Much more often

More often

About the same (Relay Rides has had no impact)

Less often

Much less often

I did not carpool or rideshare before, and I do not carpool or rideshare now.

I did change my use of carpooling/ridesharing but not because of Relay Rides.

As a result of my membership with Relay Rides, I make trips (overall)…

Much more often

More often

About the same (Relay Rides has had no impact on the amount I travel)

Less often

Much less often

During a typical work week, how many days a week would you commute to work or school by car BEFORE JOINING Relay Rides, and how many days a week do you commute by car CURRENTLY?

Do you occasionally rent cars through traditional rental companies (e.g., Avis, Hertz, etc.) while at home to take trips that would otherwise be more expensive or inconvenient with a Relay Rides vehicle?

No, not really.

Yes, I usually rent a car or SUV locally at least once a year.

On average, how many miles per year do you think you put on rental cars that you rent through traditional rental companies (e.g., Avis, Hertz, etc.)?

Please choose the answer that best fits what you would likely do in the following hypothetical situations

If carsharing (all of it, including Relay Rides and all other operators like Zipcar, City CarShare, car2go) suddenly disappeared from my region, I would:

Definitely buy a car

Probably buy a car

Probably not buy a car

Definitely not buy a car

How many cars do you think your household would have to acquire?

Other, please specify:

In total, how many miles (annually), do you think you would put on these vehicle(s) if you had to use them instead of carsharing?

If Relay Rides (specifically) disappeared from my region, I would:

Probably need to acquire a car

Probably try to use another classic carsharing service (like Zipcar or City Carshare), and not buy a car.

Probably not join another carsharing service or acquire a car.

Probably try to use another personal vehicle sharing service (like Getaround or JustShareIt), and not buy a car.

Have you moved your home or work location since joining carsharing?

Yes, I changed my home location

Yes, I changed my work location

Yes, I changed both my home and work location

What would you say has contributed more to your overall change in driving? Moving household/workplace location OR the availability of carsharing?

Mostly carsharing

More carsharing than the move

Equally the move and carsharing

More the move than carsharing

Mostly the move

The following questions are designed to evaluate opinions regarding the effectiveness of the Relay Rides website and mobile app.

How easy (or difficult) is it to rent (accessing) a vehicle through Relay Rides?

Very easy

Somewhat easy

Somewhat difficult

Very difficult

What do you consider to be difficult about renting a vehicle?

As a car owner, how easy (or difficult) is it to lend your car/manage its availability through the website/mobile app?

Very easy

Somewhat easy

Somewhat difficult

Very difficult

What do you consider to be challenging about lending a vehicle for others to rent?

The following questions are designed to better understand your opinions and sentiments with respect to a number of public policy issues and technological innovations.

Please indicate your agreement or disagreement with the following statements.

Global warming is currently happening.

Strongly agree

Agree

Disagree

Strongly disagree

Human activity is causing global warming.

Strongly agree

Agree

Disagree

Strongly disagree

I think laptops are obsolete.

Strongly agree

Agree

Disagree

Strongly disagree

Please indicate all of the computer and communications technology that you currently own (check all that apply):

Please rank the TOP THREE BENEFITS that you feel you obtain from using Relay Rides?

	Rating/Explanation
I make money with my vehicle(s) through Relay Rides.

I get to occasionally drive vehicles that are more expensive than what I can currently afford.

I get to drive vehicles that are big and can hold a lot of cargo when I need to.

I get a try out a variety of vehicles.

I get to drive electric vehicles.

I get to drive any number of vehicles, which satisfy my need for automotive mobility without owning a car.

The vehicles I access through Relay Rides are more conveniently located for me than other carsharing services.

Using Relay Rides is easier than other carsharing services.

Using Relay Rides is cheaper than other carsharing services.

Other, please specify:

Other, please specify:

Other, please specify:

On environmental issues, I consider myself to be politically:

On issues of US foreign policy, I tend to be politically:

Overall, I consider myself to be:

What is the biggest challenge you face renting vehicles to others through Relay Rides?

The vehicle is not returned when I need it.

The vehicle is returned dirty or not as I left the interior.

Transferring keys to the renter.

Placing the vehicle so that it is accessible to renters

Scheduling a time for the vehicle to be rented

Other, please specify:

On average, how much money do you earn renting vehicles through Relay Rides? Please specify the amount of dollars per month.

Compared to what you expected, renting vehicles to other people has been:

What, if anything, is your biggest concern about renting vehicles to other people through Relay Rides

I have no major concerns

I have some concerns about:

On average, how much money do you spend renting vehicles with Relay Rides? Please specify the amount of dollars per month.

What is the biggest challenge you face renting vehicles from others through Relay Rides?

The vehicle is not available when I need it.

The vehicle is not clean.

Transferring keys from the owner

Physically finding the vehicle that I wish to rent

Getting the vehicle back in time

Travelling to the vehicle that I wish to rent

Other, please specify:

Compared to what you expected, renting vehicles from other people has been:

What, if anything, is your biggest concern about renting vehicles from Relay Rides. Please select your top three concerns and rank them from 1 to 3, with 1 being your highest-level concern.

	Rating
I have no major concerns

Finding the owner/renter to exchange keys

Getting the vehicle back in time

Damaging the vehicle

Not leaving the vehicle clean

Liability concerns

Getting the keys back to the owner after rental is complete

Other, please explain:

Now, we have a few questions that will help us categorize the results of this questionnaire.

Please indicate your gender.

Male

Female

Prefer not to answer

In what year were you born?

What is the highest level of education you have completed?

Are you of Hispanic, Latino, or Spanish origin?

No, not of Hispanic, Latino, or Spanish origin

Yes, Mexican, Mexican Am., Chicano

Yes, Puerto Rican

Yes, Cuban

Yes, another Hispanic, Latino, or Spanish origin (please specify):

What is your race? (Please check all that apply)

Are you a full-time or part-time student?

Full-time student

Part-time student

Not a student

Prefer not to answer

Please indicate the number of household members (including yourself) that fall into the different age groups listed below.

	Number of People in Age Group
0 - 5

6 - 15

16 - 18

19 – 65

65 or older

Approximately what was your gross (pre-tax) household income in 2012?

What is your zip code?

Please indicate two streets that cross near your WORK location as well as the city.

	Name
Street #1

Street #2

City

Please indicate two streets that cross near your HOME location as well as the city.

	Name
Street #1

Street #2

City

Thank you for taking part in this survey. Please provide your email address if you would like to be considered in the drawing for the survey incentive: