Request Tracker

Thank you for participating in this brief survey. We would like your feedback on your email experience with us. Your responses will help us to improve future shopping experiences with Signature Hardware.

* From the time you sent your email, until the time you received the final response, how satisfied were you with your overall email experience? (Please select one response.)

* You mentioned you were not satisfied with the overall email experience. For what reason? (Please enter your response in the box below and be as detailed as possible.)

* What was the primary reason you contacted Signature Hardware? (Please select one response.)

* Which of the following categories best describes the primary reason for your contact? (Please select one response.)

* How satisfied were you with the time spent waiting to receive a response to your email? (Select a single response.)

* Now thinking only about the response to your email, how satisfied were you with the overall quality of that response? (Please select one response.)

You mentioned your overall satisfaction with the quality of the response you received was a ${piping_text}. Why did you give a score of ${piping_text}? (Please enter your response in the box below and be as detailed as possible.)

How satisfied were you with the response in each of the following areas…? (Please select one response.)

* How many times did you contact Signature Hardware about this specific question or problem? (Please select one response.)

* Was your problem resolved by the Customer Service Representative? (Please select one response.)

Yes

No

* How often have you shopped with Signature Hardware, whether it be via phone, online, or via chat? (Select a single response.)

* Taking into account all of your experiences shopping with Signature Hardware, how satisfied are you? (Please select one response.)

* How likely are you to recommend Signature Hardware to a friend or coworker? (Please select one response.)