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  1. Surveys
  2. 2014
  3. November
  4. R
  5. Resolving Conflicts at a Workplace
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The purpose of this questionnaire is to obtain information about conflict at the workplace. This is considered to occur when people’s ideas, decisions or actions relating directly to the job are in opposition, or when two people don’t get along with each other.
 
 
 
* Question 1: What is you gender?
 
Female
 
Male
 
 
 
* Question 2: What is your age?
 
18-25
 
26-30
 
31-35
 
36-40
 
41-45
 
46-50
 
51 and over
 
 
 
* Question 3: Have you ever experienced a conflict personally, in which you were personally involved at your workplace?
 
Yes
 
No (skip to question 6)
 
 
 
Question 4: How did it make you feel?
 
Demotivated
 
Angry/frustrated
 
Nervous
 
Sleepless and stressed
 
Nothing as I am used to it
 
Challenged, as it is a chance to prove myself
 
 
 
Question 5: How have you dealt with this conflict?
 
By personally speaking to the person you are in a conflict with in a calm manner
 
Referred case to the HR department
 
By making a scene at you workplace
 
Never dealt with conflicts
 
Other
 
 
 
 
* Question 6: Have you ever witnessed workplace conflict, not involving you directly?
 
Yes
 
No (skip to question 9)
 
 
 
Queston 7: What is the most common negative outcome of workplace conflict that you have witnessed as a result of such a conflict?
 
Drop in performance
 
Sickness/absence
 
Bullying
 
Personal insults/attacks
 
People getting moved to a different department
 
Project failure
 
People getting fired
 
Cross-departmental conflicts
 
 
 
Question 8: What is the most positive outcome you experienced following a workplace conflict, that was correctly tackled?
 
Better understanding of others
 
Improved working relationships
 
Better solutions to a problem or challenge
 
Higher performance in the team
 
Increased motivation
 
None, no positives
 
 
 
* Question 9: What do you think are the main causes of workplace conflict?
Please drag and rank(1st to 9th) the following
Drag your choices here to rank them
     
     
     
    * Question 10: What is the most important action that managers should take to address conflict at work more effectively?
     
    Provide more clarity over what’s expected
     
    Have more informal one-to-one conversations with people they manage
     
    Manage those difficult individuals who create conflict
     
    Be role models of the right behavior
     
    Provide counselling for employees in conflict
     
    Create open communication channels so that conflicts can be reported immediately
     
    Provide more clarity over areas of responsibility
     
    Identify and address tension before things go wrong
     
    Nothing, it’s inevitable
     
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