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  1. Surveys
  2. 2013
  3. March
  4. R
  5. Return To Work
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Exit Survey
 
 
Hello!
You are invited to participate in our pre-course questionnaire for your upcoming Return To Work program. In this questionnaire you will be asked to complete a survey that asks questions about the work you do as a Customer Service Agent at your base. It will take approximately 10 minutes to complete the questionnaire.

Your participation in this study will help your Instructor customize a program based on your needs.

Your responses will be strictly confidential. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Paul Zimmer at 403-444-2237 or by email at [email protected].

Thank you very much for your time. Please start the survey now by clicking on the Continue button below.
 
 
 
To ensure you are up to date with any changes that may have occurred... please tell us how long you have been away from the CSA role.
   
 
 
How comfortable are in in performing the following CSA procedures?
Quite Confident and Comfortable I am comfortable in performing the task with some assistance from the GR or a team member No recollection of being trained on this and time spent here would be helpful N/A
Basic Bookings (Reservations)
Special Bookings (Adding Infants)
Special Bookings (Adding Kennels)
Involuntary Exchanges (Early Show, Late Show, IROP)
Name Corrections (Non-GDS Bookings)
Name Corrections (GDS Bookings)
Check-in a Guest (Domestic)
Check-in a Guest (US/INTL) (Including Interline/Code-share)
Check-in a Standby Guest
Accommodate or Transfer a Standby Guest
Create IROP Vouchers
Manage a Gate/Airside Operations
NetTracer Baggage Services
 
 
Other (please specify)
   
 
For each of the topics listed below, please select a rating of 1-3 which will help your local leadership and the Learning & Development team to determine what will be most useful to you in your Return to Work training session.
#1: I do not require a review of this topic (unless there have been procedure changes) #2: I would prefer a short review of this topic with an opportunity to practice some examples #3: I do not have a strong understanding of this topic and would prefer a full review N/A
Basic Bookings (Reservations)
Special Bookings (Adding Infants)
Special Bookings (Adding Kennels)
Involuntary Exchanges (Early Show, Late Show, IROP)
Name Corrections (Non-GDS Bookings)
Name Corrections (GDS Bookings)
Check-in a Guest (Domestic)
Check-in a Guest (US/INTL) (Including Interline/Code-share)
Check-in a Standby Guest
Accommodate or Transfer a Standby Guest
#1: I do not require a review of this topic (unless there have been procedure changes) #2: I would prefer a short review of this topic with an opportunity to practice some examples #3: I do not have a strong understanding of this topic and would prefer a full review N/A
Create IROP Vouchers
NetTracer Baggage Services
The Elements of Ticketing
WestJet Reward programs
Baggage functions (add/remove/short check/fees)
Charge and/or Refund a fee
TIMATIC and ESTA
Inhibited Check-In
Disassociated VCR
 
 
 
Is there anything not listed that you would like to have included during your training?