Review: Knowledge Management & Knowledge Managemen

Context statement: In 1998 and 2001, Knowledge Management (KM) & Knowledge Management Systems (KMS) was reviewed by Alavi & Leidner. Over the years, there has been a changing and growing interest in the field. The objective of this questionnaire is to reassess the moves. Now we want to look at that anew research

Instructions: Please answer the questions to the best of your knowledge. There is no right or wrong answer. We are interested in your opinion on the issues.

1 ABOUT YOU AND YOUR ORGANIZATION
1.1 ABOUT YOU

1.1.1 Contact details – name, email, phone (all optional):

1.1.2 Your job title/role:

1.1.3 As part of your role how many people WITHIN your organization to you interact with?

1.1.4 As part of your role how many people OUTSIDE your organization to you interact with?

1.2.1 Type of organization (e.g. Manufacturer, Financial Services, Higher Education)

1.2.2 Size of organization – number of staff, turnover, etc.:

1.2.3 Where is your organization located, what countries, how many locations?

1.2.4 Roughly how many external collaborators/suppliers/partners/clients do you interact with in a knowledge-related way:

2 FUNDAMENTALS
2.1 KNOWLEDGE AND KNOWLEDGE MANAGEMENT (KM)

2.1.1 Which four words do you associate with knowledge?

2.1.2 Which four words do you associate with knowledge management (KM)?

2.1.3 What methods for KM do you have in your organization, e.g. for sharing, storing and disseminating knowledge?

2.1.4 What KM methods have been most effective, and why?

2.1.5 What KM methods have been least effective, and why?

3 KNOWLEDGE MANAGEMENT SYSTEMS
3.1 KMS CHARACTERISTICS

3.1.1 What do you understand by the term ‘knowledge management system’ (KMS)?

3.1.2 If you were planning to obtain or build a KMS, what might you look for and why?

3.2 DEVELOPING KMS
3.2.1 Please indicate how you feel about the importance of each of these elements to the successful implementation of a KMS:

3.2.2 How much have you been involved in the development of a KMS?

3.2.3 Please be as candid as possible and describe what you think worked well and what did not when you were involved in the development of a KMS: