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  2. 2012
  3. January
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  5. RITS Skills Inventory Spring 2012

RITS Skills Inventory Spring 2012

RITS Skills Inventory
 
 
Directions: The following directions and points to remember will help you complete the RITS Skills Inventory accurately and efficiently.

1. Please do not share your link. It is specific to you.

2. The inventory contains over 300 skills. Please print and review the skills list attachment contained in the e-mail titled “Technical Skills Inventory Instructions. It may be easiest for you to print the list and rate your skills prior to completing the survey.

3. Skills are organized by category; however, skills have not been duplicated in the inventory. Please review the entire list. If you don’t, you may miss rating skills you possess.

4. You will only need to enter ratings for skills you possess. “Not Skilled” will be the default rating.

5. You may save and exit the survey. Please note that your survey will be saved at bottom of the last full page completed. Upon returning to the survey, you will not be able view or change your ratings on previously saved pages. If you choose to save and exit the survey, you will be asked to provide your e-mail address. You will be sent a new link to the survey that you must use. Do not use the original e-mail link.

6. If you identify technical skills you possess that are not included in the survey, please use the “Additional Skills for _your name here.xls” that was sent in the e-mail listed above. The last question of the survey will allow you attach the document to the survey.

7. On the page after you have submitted the survey, be sure to click on the print icon in the upper right corner to print or save a copy of your responses.
 
 
Rating Categories

0 - Not skilled
1 - Minimal knowledge of this skill.
2 - Have skills or knowledge in some but not all aspects. Skills and knowledge not used or applied on a regular basis.
3 - Have skills or knowledge in some but not all aspects. Apply the skills or knowledge on a frequent basis.
4 - Have skills or knowledge in most aspects. Consistently and effectively applies knowledge and skills.
5 - Strong expertise in all aspects of this skill. Ability to teach and mentor others.
 
Architecture
Not skilled 1 2 3 4 Strong expertise
1. Application Portfolio Management: The creation of an inventory of deployed applications and their performance metrics to prioritize enhancements,maintenance, and retirement, and to illustrate their business benefits
2. Business Architecture Development: The skills required to develop a baseline and target business architecture that describes the product or service strategy, organizational, functional, process, information, and geographic aspects of the business environment, based on principles, business goals, and strategic drivers
3. Enterprise Application Integration (EAI): Encompasses approaches, methodologies, standards, and technologies that allow diverse applications to share information, processes, and behaviors
4. Enterprise Architecture Development: The creation of an organization-wide framework for portraying and incorporating the business processes, information flows, systems, applications, data, and infrastructure that effectively and efficiently support the organization’s needs
5. Functional Requirements Analysis: The skills required to determine the needs or conditions that must be met by a new or altered product; functional requirement analysis is a subset of the requirement-analysis process that focuses on the inputs that would be provided to the product, its behavior to such inputs, and the output(s) it will produce
6. Infrastructure Achitecture Development: "The skills required to take requirements and constraints defined by the enterprise architect, collaborate with the solutions architect, and design the supporting environment for the solution"
7. Integration Architecture Development: The creation of a solution that enables disparate systems to exchange information through the use of adapters or common middleware software
8. IT Architecture Development: The skills required to study, design, and develop information systems, particularly software applications and computer hardware
9. Network Architecture Development: The design of specifications for a network’s physical components and their functional organization and configuration, its operational principles and procedures, as well as data formats used in its operation
10. Solution Architecture Development: Similar to application architecture but includes the design and development of multiple applications to achieve a broad set of business objectives
11. Technical Change Management: The management of changes to the production environment and technology-based assets (e.g., application software, production databases, operating system software, hardware)
 
Business Process Management
Not skilled 1 2 3 4 Strong expertise
12.Business Domain Analysis: The creation of a model of the target organization (if not already available)—with its processes, roles, and responsibilities
13.Business Process Analysis/Design: The study of existing practices and activities required to perform business within one or many organizations; the intent is to understand the attributes of such activities and establish relationships between them
14.Business Process Improvement: A series of actions taken to identify, analyze, and improve existing business processes within one or many organizations to meet new business goals or objectives
15.Business Process Modeling: Knowledge of a set of technologies and standards for the design, execution, administration, and monitoring of business processes
 
 
Rating Categories

0 - Not skilled
1 - Minimal knowledge of this skill.
2 - Have skills or knowledge in some but not all aspects. Skills and knowledge not used or applied on a regular basis.
3 - Have skills or knowledge in some but not all aspects. Apply the skills or knowledge on a frequent basis.
4 - Have skills or knowledge in most aspects. Consistently and effectively applies knowledge and skills.
5 - Strong expertise in all aspects of this skill. Ability to teach and mentor others.
 
Business Relationship Management
Not skilled 1 2 3 4 Strong expertise
16.Account Management: The management of marketing, sales, and delivery activities to one or more customer organizations with the intent to build effective relationships and increase account penetration
17.Business Partnering: The skills and behaviors needed to teach, tailor messaging, and—when necessary—to take the lead during interactions with business partners
18.Communications: The ability to communicate clearly and concisely and adjust communication style by medium and audience
19.Stakeholder Management: The systematic identification, analysis, and planning of actions to communicate with, negotiate with, and influence stakeholders; stakeholders are all those who have an interest or role in the project or are affected by the project
 
External Vendor Management
Not skilled 1 2 3 4 Strong expertise
20.Consulting: Knowledge of approaches, tools, techniques, and roles and responsibilities in providing technical or business guidance
21.Contract Negotiation: The ability to have a discussion—in person or through electronic means—the primary goal of which is to come to a written agreement concerning the purchase of a product or provision of a service
22.Product and Vendor Evaluation: The evaluation and selection of products, tools, services, and infrastructure components in line with the organization’s needs and architectural principles
23.Supplier Relationship Management: The skills required to ensure that all contracts with suppliers support the needs of the organization, and that all suppliers meet their contractual commitments
24.Vendor Management: "The management of individuals and companies that do business with the organization with the intent of developing valuable relationships and benefitting from ideas, innovations, best practices, and cost benefits"
 
 
Rating Categories

0 - Not skilled
1 - Minimal knowledge of this skill.
2 - Have skills or knowledge in some but not all aspects. Skills and knowledge not used or applied on a regular basis.
3 - Have skills or knowledge in some but not all aspects. Apply the skills or knowledge on a frequent basis.
4 - Have skills or knowledge in most aspects. Consistently and effectively applies knowledge and skills.
5 - Strong expertise in all aspects of this skill. Ability to teach and mentor others.
 
Information Management
Not skilled 1 2 3 4 Strong expertise
25.ANSI SQL: Ability to Create, troubleshoot, maintain, or modify this language which is used to programmatically manipulate data, create data routines, extract data, analyze data, or otherwise interact with databases
26.BCP, iSQL: familiarity with this tool for accessing databases, which allows the manipulation of data, and the programming of data routines
27.BOE (Business Objects Enterprise): Familiarity with this tool which allows the creation, scheduling, and viewing, and visualizations of reports from databases
28.CastIron: Familiarity with this tool which allows for the programmatic, and scheduled Extraction, Transformation, and Loading of data among databases
29.Cognos: Familiarity with this tool which allows the creation, scheduling, and viewing, and visualizations of reports from databases
30.Create Data Models: Expertise in the creation of the foundation which organizes data within a database into consistent and usable objects
31.Crystal Reports: Familiarity with this tool which allows the creation, scheduling, and viewing, and visualizations of reports from databases. Part of BOE suite.
32.Data Governance: Familiarity with the process which corporations use to provide a consistency around their data, in order to integrate and enable the most value from their data
33.Data Normalization: ability to structure or read relational database schemas where most ambiguity is removed
34.Data Vault: ability to structure or read relational database schemas where most ambiguity is removed
Not skilled 1 2 3 4 Strong expertise
35.Data Warehousing: ability to design a database in support of the skill.
36.DataStage: Familiarity with this tool which allows for the programmatic, and scheduled Extraction, Transformation, and Loading of data among databases
37.DB2 Database: Familiarity with this database platform which allows for the storage and categorization of data
38.ERWIN: familiarity with this tool which allows the development of Data Models
39.GreenPlum Database: Familiarity with this database platform which allows for the storage and categorization of data
40.Informatica PowerCenter: Familiarity with this tool which allows for the programmatic, and scheduled Extraction, Transformation, and Loading of data among databases
41.Master Data Management: Familiarity with the process which corporations use to provide a consistency around their data, in order to integrate and enable the most value from their data
42.Metadata: Ability to Create, monitor, or understand the information which explains the background around the data for which the metadata refers to. This could include Column definitions, Valid Value listings, documentation of data manipulations, historical trends for the data, and any other aspects of the data which need to be tracked
43.Microstrategy: Familiarity with this tool which allows the creation, scheduling, and viewing, and visualizations of reports from databases
44.OLAP (Online analytical Processing): ability to design a database in support of the skill.
Not skilled 1 2 3 4 Strong expertise
45.OLTP (Online Transaction Processing): ability to design a database in support of the skill.
46.Oracle Database: Familiarity with this database platform which allows for the storage and categorization of data
47.PG Admin III: familiarity with this tool for accessing databases, which allows the manipulation of data, and the programming of data routines
48.PL/SQL: Ability to Create, troubleshoot, maintain, or modify this language which is used to programmatically manipulate data, create data routines, extract data, analyze data, or otherwise interact with databases
49.PostgreSQL: Ability to Create, troubleshoot, maintain, or modify this language which is used to programmatically manipulate data, create data routines, extract data, analyze data, or otherwise interact with databases
50.Read Data Models: the ability to understand the foundation which organizes the data within a database and derive methods to best interact with the data
51.SAS: Familiarity with this tool which allows the creation, scheduling, and viewing, and visualizations of reports from databases
52.SAS-BI: Familiarity with this tool which allows the creation, scheduling, and viewing, and visualizations of reports from databases
53.SQL Server Database: Familiarity with this database platform which allows for the storage and categorization of data
54.SQL*Plus: familiarity with this tool for accessing databases, which allows the manipulation of data, and the programming of data routines
Not skilled 1 2 3 4 Strong expertise
55.SSAS: Familiarity with this tool which allows the creation, scheduling, and viewing, and visualizations of reports from databases
56.SSIS: Familiarity with this tool which allows for the programmatic, and scheduled Extraction, Transformation, and Loading of data among databases
57.SSRS: Familiarity with this tool which allows the creation, scheduling, and viewing, and visualizations of reports from databases
58.Star Schema: Database table architecture and techniques that allow for the summarization of data by dimensions for quick access/retreival
59.Sybase Database: Familiarity with this database platform which allows for the storage and categorization of data
60.Talend Enterprise Data Integration: Familiarity with this tool which allows for the programmatic, and scheduled Extraction, Transformation, and Loading of data among databases
61.Talend Enterprise Data Quality: Familiarity with this tool which is used to measure the usability and consistency of the information in a database, or set of databases
62.Teradata Database: Familiarity with this database platform which allows for the storage and categorization of data
63.Time Variancy: ability to design a database in support of the skill.
64.Toad: familiarity with this tool for accessing databases, which allows the manipulation of data, and the programming of data routines
65.T-SQL: Ability to Create, troubleshoot, maintain, or modify this language which is used to programmatically manipulate data, create data routines, extract data, analyze data, or otherwise interact with databases
66.WebTrends: Analytics tool used to capture and analyze website or web application usage and usage patterns.
 
 
Rating Categories

0 - Not skilled
1 - Minimal knowledge of this skill.
2 - Have skills or knowledge in some but not all aspects. Skills and knowledge not used or applied on a regular basis.
3 - Have skills or knowledge in some but not all aspects. Apply the skills or knowledge on a frequent basis.
4 - Have skills or knowledge in most aspects. Consistently and effectively applies knowledge and skills.
5 - Strong expertise in all aspects of this skill. Ability to teach and mentor others.
 
Database Administration - Able to use, install, troubleshoot, Configure, manage tablespaces, indexes, security and other objects  as well as mentor others at the RDBMS level
Not skilled 1 2 3 4 Strong expertise
67.Greenplum
68.Oracle 10g
69.Oracle 11g
70.Oracle 9i
71.Oracle ASM
72.Oracle CDC
73.Oracle DataGuard
74.Oracle iAS
75.Oracle OEM
76.Oracle OID
Not skilled 1 2 3 4 Strong expertise
77.Oracle RAC
78.PostgreSQL
79.SQL Server
80.SQL Server Clustering
81.SQL Server Replication
82.Sybase ASE
83.Sybase Replication
84.Sybase RSME
 
DataBase Client administration - Able to use, install, troubleshoot, Configure and mentor others on the database client software on these platforms
Not skilled 1 2 3 4 Strong expertise
85.Oracle Desktop
86.Oracle Server
87.SQL Server Server
88.Sybase Desktop
89.Sybase Server
 
 
Rating Categories

0 - Not skilled
1 - Minimal knowledge of this skill.
2 - Have skills or knowledge in some but not all aspects. Skills and knowledge not used or applied on a regular basis.
3 - Have skills or knowledge in some but not all aspects. Apply the skills or knowledge on a frequent basis.
4 - Have skills or knowledge in most aspects. Consistently and effectively applies knowledge and skills.
5 - Strong expertise in all aspects of this skill. Ability to teach and mentor others.
 
Infrastructure Management
Not skilled 1 2 3 4 Strong expertise
90.Active Directory management, Security, Objects, manipulating the domain, (MCSE): The skills required to ensure that hardware and application systems are continuously available
91.AIX 7 OS support and optimization (advanced training): The skills required to ensure that hardware and application systems are continuously available
92.Application Rationalization/Application Modernization: The consolidation, decommissioning, lift-n-shift of applications to simplify the data center
93.Aspect: Ability to manage / support all Peripheral Aspect systems
94.Big Fix: The skills required to ensure that hardware and application systems are continuously available
95.Capacity Management: The skills required to manage the capability and functionality of service components (including hardware, software, and network) to meet current and forecasted needs in a cost-effective manner; includes dealing with long-term changes and short-term variations in the level of demand
96.Cisco VoIP: Ability to manage / support all aspects of Cisco phone system
97.CommVault Archiving (advanced training): The skills required to ensure that hardware and application systems are continuously available
98.Cristie backup/recovery: The skills required to ensure that hardware and application systems are continuously available
99.Data Center Management: The ability to manage work processes and resources affecting the physical infrastructure in the data center such as servers, networking devices, and other mission-critical equipment
Not skilled 1 2 3 4 Strong expertise
100.DoubleTake backup/recovery: The skills required to ensure that hardware and application systems are continuously available
101.E911: Ability to manage / support all aspects of enhanced 911 caller identification.
102.Exchange: Ability to manage / support all aspects of Microsoft Exchange. Email, calendaring
103.HP Hardware training: The skills required to ensure that hardware and application systems are continuously available
104.Infrastructure Maintenance: The skills required to ensure that hardware and application systems are continuously available
105.IT Operations Management: The management of overall operations of an installed IT system
106.Legacy System Maintenance: The ability to support legacy systems (including applications and infrastructure) such as ERP systems, mainframes, data centers, and servers
107.Linux RedHat 5 OS support and optimization (advanced training): The skills required to ensure that hardware and application systems are continuously available
108.Livelink: Ability to manage / support all aspects of Livelink document management tool.
109.Local/Wide Area networks support and troubleshooting: The skills required to ensure that hardware and application systems are continuously available
Not skilled 1 2 3 4 Strong expertise
110.Lync: Ability to manage / support all aspects of Microsoft Lync. - Presence, vice traffic, conferenceing
111.MQ: The skills required to ensure that hardware and application systems are continuously available
112.Network Control : The ability to manage all equipment within wide- and local-area networks; includes production of network performance statistics, provision of network diagnostic information, and site surveys
113.Network Design: The production of network designs and design policies, strategies, architectures, and documentation—covering voice, data, text, e-mail, fax, and image—to support business requirements and strategy
114.Network Operation : The skills required for day-to-day operation management of all equipment within wide- and local-area network infrastructure
115.Network Support: The provision of network maintenance and support services; support may be provided to users of the systems and to service delivery functions
116.NPIV configuration, support and troubleshooting: The skills required to ensure that hardware and application systems are continuously available
117.Orion : The skills required to ensure that hardware and application systems are continuously available
118.Performance and Availability Management: The management of the ongoing performance and availability of IT’s production environment
119.Recover Point: The skills required to ensure that hardware and application systems are continuously available
Not skilled 1 2 3 4 Strong expertise
120.Recover Point (limited): The skills required to ensure that hardware and application systems are continuously available
121.RightFax: Ability to manage / support all aspects of Rightfax, electronic faxing.
122.Server Administration : "The design, installation, administration, and optimization of the organization’s servers and related components to achieve high performance of the various business applications supported"
123.Server Virtualization : The process of masking server resources, including the number and identity of individual physical servers, processors, and operating systems, from server users
124.Site Recovery Manager : The skills required to ensure that hardware and application systems are continuously available
125.SMTP Routing: Ability to manage / support all aspects of Securemail.
126.Software Licensing: The ability to manage and keep track of software licenses
127.Solaris 10 OS support and optimization (advanced training) : The skills required to ensure that hardware and application systems are continuously available
128.Storage Engineering and Support: Knowledge of storage technologies and the ability to effectively implement them to meet the organization’s storage requirements
129.System Administration: Responsible for installing, supporting, and maintaining applications, and planning for and responding to service outages and other problems.
Not skilled 1 2 3 4 Strong expertise
130.Systems Installation / Decommissioning: The ability to install, test, decommission, and remove cabling, wiring, equipment, hardware, and appropriate software, following plans and instructions and in accordance with agreed standards
131.TPC latest version
132.TSM backup and Recovery, VTL (diligent): The skills required to ensure that hardware and application systems are continuously available
133.Verint: Ability to manage / support all aspects of Verint call recording, Workforce Mgr.
134.Virtualization training- VIO, VMWare, LDOM's (support and optimization): The skills required to ensure that hardware and application systems are continuously available
135.Web Technologies: The ability to support, manage, and upgrade the following technologies. Webtrends, Google Searrch, Websphere, Tomcat, ISS, SSL certs, JCAPS, Apache,.
136.Windows OS support and optimization (advanced training): The skills required to ensure that hardware and application systems are continuously available
 
 
Rating Categories

0 - Not skilled
1 - Minimal knowledge of this skill.
2 - Have skills or knowledge in some but not all aspects. Skills and knowledge not used or applied on a regular basis.
3 - Have skills or knowledge in some but not all aspects. Apply the skills or knowledge on a frequent basis.
4 - Have skills or knowledge in most aspects. Consistently and effectively applies knowledge and skills.
5 - Strong expertise in all aspects of this skill. Ability to teach and mentor others.
 
Opportunity Identification
Not skilled 1 2 3 4 Strong expertise
137.Business Case Development: The process of creating a well-structured written document that captures the reasoning for initiating a project with the intent to justify the resources and capital investment necessary to bring a project to fruition
138.Innovation: A change in the thought process for doing something or the useful application of new inventions or discoveries; may refer to an incremental emergent or radical and revolutionary changes in thinking, products, processes, or organizations
139.Market and Competitor Analysis: Understanding impact of market changes on IT needs and use of technology by competitors
140.New Technology Evaluation: Evaluation of emerging technologies (new-to-company systems as well as those that are new to the information systems industry)
141.User-Behavior Analysis: Understanding of user behavioral drivers with regard to collaboration, social media, and information creation and use
 
Project and Program Delivery
Not skilled 1 2 3 4 Strong expertise
142.Agile Scrum Master: Facilitates Agile team. Removes impediments. Facilitates productivity. Keeps team focused on sprint goal.
143.Product Owner: Represents the stakeholders and the business on an Agile team. Represents the customers interest in backlog priortization and requirements.
144.Global Teaming and Remote Collaboration : The ability to work with or manage a globally dispersed team
145.OLAP Programming: The ability to work with online analytical-processing tools to perform manipulations on a database or dataset to generate meaningful information for decision making
146.Organizational Change Management: The knowledge and experience to effectively manage changes to the organization’s structure, role profiles, culture, performance measurements, competencies, and skills; to facilitate strategies for change; and deliver training to enable changes in the organization’s current environment
147.Program Management: The ability to manage several related projects
148.Project Execution: The skills required to execute work defined in a project-management plan to achieve the requirements defined in the project’s scope document
149.Project Management: The ability to plan, organize, monitor, and control a project, ensuring efficient usage of technical and administrative resources
150.Project Portfolio Management: The identification, prioritization, authorization, and oversight of multiple projects, programs, and other related work to achieve specific strategic objectives
151.Project Reporting: The ability to track project metrics, sponsor satisfaction, and prepare project status reports to inform key stakeholders
Not skilled 1 2 3 4 Strong expertise
152.Project Tracking: The skills required to monitor the health of a project
153.Quality Management: Includes three main components: quality control, quality assurance, and quality improvement; requires the ability to manage the quality of the project, product, or service based on defined quality standards and policies
154.Requirements Definition: The elicitation of a need and the analysis and recording of that need
155.Requirements Management: The ability to identify, elicit, document, analyze, trace, prioritize, and agree on requirements and then control change and communicate to relevant stakeholders
156.Staff Resource Management: The management of staff to maximize productivity, ensuring there are adequate resources for planned projects and tasks
157.Team Management: The ability to organize and coordinate a group of individuals to work toward a common goal
 
 
Rating Categories

0 - Not skilled
1 - Minimal knowledge of this skill.
2 - Have skills or knowledge in some but not all aspects. Skills and knowledge not used or applied on a regular basis.
3 - Have skills or knowledge in some but not all aspects. Apply the skills or knowledge on a frequent basis.
4 - Have skills or knowledge in most aspects. Consistently and effectively applies knowledge and skills.
5 - Strong expertise in all aspects of this skill. Ability to teach and mentor others.
 
Risk Management and Security
Not skilled 1 2 3 4 Strong expertise
158.BurpSuite: Proficient in use of BurpSuite Web Application vulnerability scanning engine for performing application layer vulnerability assessments
159.Business Risk Management: The identification, assessment, and prioritization of risks followed by coordinated and economical application of resources to minimize, monitor, and control the probability or impact of the risks
160.Encase: Proficient in use of EnCase for purposes of eDiscovery activities and in performing forensics analysis of computing systems
161.Information Security Management: The skills required to define policy, controls, and other prerequisites for information assurance along with overseeing implementation and operation
162.IT Audit: The ability to collect and evaluate evidence of an organization’s adherence to information systems, practices, and operations.
163.IT Control: "The ability to formulate and manage procedures and policies that provide a reasonable assurance that the IT used by an organization operates as intended, that data is reliable, and that the organization is in compliance with applicable laws and regulations
164.IT Risk Assessment: The skills required to determine and understand potential risks from IT security failures that may cause loss of confidentiality, integrity, or availability in IT resources and assets
165.IT Risk Management: Knowledge of process, tools, and techniques for assessing and controlling an organization’s risk exposure in areas including assets, liabilities, and reputation
166.IT Security Management: The ability to secure the IT infrastructure, data, and applications from threats and vulnerabilities
167.IT Standards, Procedures and Policies Formulation: Knowledge and ability to use and administer the organization’s technology practices, standards, and procedures
Not skilled 1 2 3 4 Strong expertise
168.Nessus: Proficient in use of Nessus vulnerability scanning engine for performing infrastructural layer vulnerability assessments
169.Quality Standards Formulation: The ability to define quality standards and policies to achieve desired quality of a product, service, or project
170.Risk/Return Analysis: The ability to assess whether funded projects have the necessary value and execution characteristics to secure ultimate success as measured against original projections of time, cost, financial return, and value to be deliv
171.Security Architecture Development: The creation of an organization-wide framework for portraying and incorporating the security controls in the information flows, systems, applications, data, and infrastructure that effectively and efficiently support the organization’s needs
172.Security Audit and RFP Response: The ability to represent Cambia with internal and external auditors, prospective customers requesting RFPs, and other external entities
173.Security Forensics and eDiscovery: The ability to perform technical forensics work of IT systems in support of the incident handling process, and internal legal/HR investigations.
174.Security Incident Response: The ability to perform security incident identification, containment, eradication, recovery, and lessons learned in accordance with a formal security incident response program.
175.Symantec DLP: Proficient in use of Symantec Network Discover and Endpoint Prevent Technologies including configuration of policies and execution of discovery activities
176.Technical Security Assessment: The ability to use tools and expertise to evaluate an application for security vulnerabilities
 
 
Rating Categories

0 - Not skilled
1 - Minimal knowledge of this skill.
2 - Have skills or knowledge in some but not all aspects. Skills and knowledge not used or applied on a regular basis.
3 - Have skills or knowledge in some but not all aspects. Apply the skills or knowledge on a frequent basis.
4 - Have skills or knowledge in most aspects. Consistently and effectively applies knowledge and skills.
5 - Strong expertise in all aspects of this skill. Ability to teach and mentor others.
 
Service Management
Not skilled 1 2 3 4 Strong expertise
177.Alertfind Administration: Creation, modification, and administration of on-call Support Groups in Alertfind
178.Application Deployment: Create deployment packages for all supported desktop operating systems.
179.Application Evaluation: Evaluate incoming software requests against standard application list.  Occasional help customer find new application resources for current challenges.
180.Application Maintenance: Create, test and deploy application upgrades, patches or replacements.
181.Application Support: Provide 3rd level support services for approved application product list.  Function as a single point of coordination for applications requiring 1st/2nd tier support services, Product Custodian, or support requiring vendor intervention related to approved application lists.
182.Batch Intervention and Support: JCL, Control-M for mainframe and distributed environments, SDSF, knowledge of batch schedules, Control-R
183.Computer Hardware: Knowledge with computer hardware and troubleshooting (i.e. Desktop, Laptop, RAM memory, Mouse, Keyboard, Ergo equipment, USB Optical drives,etc.)
184.Configuration Management: The skills required to identify, maintain, control, and verify assets, and manage how they connect hierarchically to form business systems
185.Customer Environment Performance: Investigate existing solutions are determine if changes can e made to improve customer performance across multiple environments.
186.Data Center and Environmental Physical work: Check temps and water leaks associated with alerts, setup move and cools, assisting vendors.
Not skilled 1 2 3 4 Strong expertise
187.Data Center Monitoring: Batch and distributed monitoring (servers, network, web, mainframe, unix, environmental)
188.Data Management: Query multiple data sources for information regarding current customer information and hardware/software environment.
189.Emerging Technologies: Forecast emerging technologies with a focus on hardware, software, infrastructure and network environments to meet current and future needs.
190.Environment Integration: Implement technical safeguards to ensure application and operating system compliance standards and policies.
191.Event Management: The identification and management of events such as alerts or notifications created by application or infrastructure services and the creation of incident records of these events
192.Exchange End User Administration: Creation / modification of Distribution Lists, Group Chats
193.Hardware troubleshooting (Desktop Hardware support, Phones and voicemail, Printers) : The ability to identify and troubleshoot basic hardware issues remotely (not hands and feet).
194.Help Desk Management: The ability to manage queries made by users of IT systems, services, and assets, typically through a service or help-desk function as the first point of contact
195.Incident Management: The ability to identify and manage unplanned interruptions and reductions in quality in IT services
196.Initial Progam Loads (IPL's): IPOA,WA,UT,R4,R3,R2
Not skilled 1 2 3 4 Strong expertise
197.Knowledge Management: Creation of Knowledgebase entries for use by RITS and general employees
198.Knowledgebase Administration: Review and management of Knowledgebase, reporting on use.
199.Legacy Application Troubleshooting: The ability to identify and troubleshoot basic issues within Legacy applications
200.Mainframe knowledge: Needed for the role of endevor administrator in working with customers to deploy code. Need an understanding of the layout of the regence mainframes and the applications running on them.
201.Manage Fixed Asset (FATS) accuracy: Ability to understand Asset Tracking System and dependencies. Must maintain 97% or better scanning accuracy level.
202.Monitoring Adds and Deletes: Adding new monitoring to Orion
203.MS Enterprise applications: The ability to assist with How Do I questions, troubleshoot basic issues with Microsoft applications and tools.
204.Operating System Deployment: Create, test and deploy new operating systems for approved hardware. Create integration points with existing management and  tool. 
205.Operating System Maintenance: Deploy updates, patches and security upgrades to approved operating systems.
206.Operating System Support: Provide 3rd level support services for approved operating systems list.  Function as a single point of coordination for applications requiring 1st/2nd tier support services, Product Custodian, or support requiring vendor intervention related to approved operating systems.
Not skilled 1 2 3 4 Strong expertise
207.Printers / Printer Services: Knowledge of printers specific to Regence. General knowledge of printers outside of Regence. Familiarity with Printer Services including Printer servers, SecurePrint, managed consumables and services, Pharos BluePrint
208.Regence Proprietary applications: The ability to communicate, locate, and troubleshoot Cambia proprietary tools (Spark, ROLLS, Lawson SEA, Virus reporting)
209.Remedy / SRM Administration: The ability to run queries and develop workflow in Remedy.
210.Remedy / SRM Use: The ability to use Remedy proficiently to document and locate Incidents, apply appropriate templates and scripts, link duplicates.
211.Remote Access Support: The ability to identify and troubleshoot basic remote access issues on a variety of solutions (RDP, VPN, VPC, VMWare, UAG)
212.Security Administration: User authentication, account unlocks, password resets
213.Service Desk Operations: Broad ranger of IT technical skills (Windows, MS Office, Cambia applications), priority setting, time management, customer service focus, comfort around higher management, compassion, conflict management.
214.Sharepoint Design and Administration: Sharepoint Site administration
215.Smartphones\iOS Devices: Familiar with Smartphones, tablets and mobile devices running iOS, Android and Microsoft operating systems. Familiar with syncing with corporate mail services (i.e. Exchange) and troubleshooting.
216.Software troubleshooting : The ability to identify and troubleshoot basic software issues in a variety of applications on Windows 7 and XP OS, new software installation (via Landesk or Run Advertised programs)
217.Symantec Monitoring: Monitor and research efforts related to Symantec alerts (malware, virus, unauthorized access attempts)
218.Tape Management: Backup tape initializations, unloads / loads, audits.
219.Training and Presentation skills: Ability to facilitate training, discussion forums, present ideas and solutions.
220.VoIP Telecom: Basic knowledge of VoIP. Able to install VoIP phone and troubleshoot.
221.Work Order Management: Coordination of New Employee Onboarding, employee moves
 
 
Rating Categories

0 - Not skilled
1 - Minimal knowledge of this skill.
2 - Have skills or knowledge in some but not all aspects. Skills and knowledge not used or applied on a regular basis.
3 - Have skills or knowledge in some but not all aspects. Apply the skills or knowledge on a frequent basis.
4 - Have skills or knowledge in most aspects. Consistently and effectively applies knowledge and skills.
5 - Strong expertise in all aspects of this skill. Ability to teach and mentor others.
 
Systems Administration - Skill needed to perform management and administration of business data management software
Not skilled 1 2 3 4 Strong expertise
222.Backup/Recovery & Disaster Recovery
223.Capacity Monitoring and Tuning
224.Client Configuration
225.Component Integration
226.Installation/Configuration
227.Patch/Upgrades
228.Product architecture design
229.Security Configuration & Administration
230.Trouble shooting/Problem management
 
 
Rating Categories

0 - Not skilled
1 - Minimal knowledge of this skill.
2 - Have skills or knowledge in some but not all aspects. Skills and knowledge not used or applied on a regular basis.
3 - Have skills or knowledge in some but not all aspects. Apply the skills or knowledge on a frequent basis.
4 - Have skills or knowledge in most aspects. Consistently and effectively applies knowledge and skills.
5 - Strong expertise in all aspects of this skill. Ability to teach and mentor others.
 
Application Development - Scripting language

Not skilled 1 2 3 4 Strong expertise
235.bash
236.DCFM (Brocade)
237.GEL scripting
238.Java Script
239.korn
240.ksh
241.shell
242.Shell Scripts (Unix, Linux)
 
Application Development - The ability to create an architecture, design, develop, test, deploy, document and maintain new and amended programs from supplied specifications in accordance with agreed standards
Not skilled 1 2 3 4 Strong expertise
243. .Net
244.Ajax
245.Ant
246.ASP.NET
247.BPEL
248.C
249.C#
250.C++
251.Client Letter
252.COBOL
Not skilled 1 2 3 4 Strong expertise
253.Consume SOAP Services
254.Continuous Integration
255.CVS
256.Data Modeling
257.Datastage
258.Develop SOAP Services
259.DOC1
260.Drools
261.Eclipse
262.Edifecs
Not skilled 1 2 3 4 Strong expertise
263.EJB
264.Erwin
265.Facets Data Model
266.GIT
267.Glassfish
268.Groovy
269.GroupOne
270.GSA - Google Search Appliance Integration
271.Hibernate
272.HIPAA 270/271 Transaction
Not skilled 1 2 3 4 Strong expertise
273.HIPAA 275 Transaction
274.HIPAA 276/277 Transaction
275.HIPAA 278 Transaction
276.HIPAA 834 Transaction
277.HIPAA 835 Transaction
278.HIPAA 837 Transaction
279.HTML
280.HTML and CSS
281.Hudson
282.Interwoven - Teamsite
Not skilled 1 2 3 4 Strong expertise
283.Java/ J2ee - Servlet/ JSP
284.JCAPS
285.JDBC
286.JMS
287.Junit
288.Linux
289.Maven
290.Message Driven Bean
291.Mobile - Android
292.Mobile - Ios
Not skilled 1 2 3 4 Strong expertise
293.MQ Series
294.MVC
295.OpenESB
296.Oracle
297.Oracle 9i
298.Oracle RAC
299.Perl
300.PHP
301.PL/SQL
302.RAD
Not skilled 1 2 3 4 Strong expertise
303.Rally
304.Read and Produce UML Diagrams
305.SalesForce.com - Apex
306.SalesForce.com - SOQL
307.SalesForce.com - VisualForce
308.SOAPUI
309.SpecBuilder
310.Spring
311.SQL
312.SQL Server / MySQL
Not skilled 1 2 3 4 Strong expertise
313.SSRS
314.Streamweaver
315.Struts
316.Sybase
317.Thunderhead
318.Tomcat
319.Trizetto Facets Core
320.Trizetto Facets FXI
321.T-SQL
322.Tumbleweed SecureTransport Configuration
Not skilled 1 2 3 4 Strong expertise
323.Unix
324.Unix kshell
325.VB.NET
326.VBA
327.Visual Studio
328.Web Services - SOAP Axis
329.Web Services - SOAP CXF
330.WebSphere
331.Xengine
332.XML
 
Application Development - Other
Not skilled 1 2 3 4 Strong expertise
333.Usability Design : An approach that puts the user rather than the system at the center of the process to ensure that the design decisions are made based on the needs of the user
334.Ruby on Rails: Designing Creating modifying and executing code and/or test scripts
335.Team Foundation Server: IDE that includes source code control, defect tracking, etc.
336.Component Testing: Knowledge of activities, tasks, tools, and techniques for component testing applications to ensure adherence to functional and quality requirements
337.Subversion: Source code control
338.Technical Writing: The ability to prepare program, system operational and user documentation.
339.Estimating: The ability to prepare work estimates for development or changes to assigned work.
340.Application Portfolio Management: The creation of an inventory of deployed applications and their performance metrics to prioritize enhancements,maintenance, and retirement, and to illustrate their business benefits
341.Functional Requirements Analysis: The skills required to determine the needs or conditions that must be met by a new or altered product; functional requirement analysis is a subset of the requirement-analysis process that focuses on the inputs that would be provided to the product, its behavior to such inputs, and the output(s) it will produce
342.Automated Testing
343.Continuous Build Environments
 
 
Rating Categories

0 - Not skilled
1 - Minimal knowledge of this skill.
2 - Have skills or knowledge in some but not all aspects. Skills and knowledge not used or applied on a regular basis.
3 - Have skills or knowledge in some but not all aspects. Apply the skills or knowledge on a frequent basis.
4 - Have skills or knowledge in most aspects. Consistently and effectively applies knowledge and skills.
5 - Strong expertise in all aspects of this skill. Ability to teach and mentor others.
 
Quality Assurance
Not skilled 1 2 3 4 Strong expertise
344.Automation Testing
345.Load Testing
346.Mercury: Automated test harness
347.Performance Testing
348.Rational QTP: Designing Creating modifying and executing test scripts
349.Selenium : Automated test harness
350.Software Testing: Knowledge of activities, tasks, tools, and techniques for testing applications to ensure adherence to functional and quality requirements
351.Systems Testing
352.Test Harnesses
353.Test Plan Development: Ability to define a test plan that provides a systematic approach to testing a system, application, software, or project-based on certain test scenarios or cases.
354.Unit Testing: Knowledge of activities, tasks, tools, and techniques for unit testing applications to ensure adherence to functional and quality requirements
355.Usability Testing: A technique for ensuring that the users of a system can carry out the intended tasks efficiently and effectively; usability testing is carried out pre-release so that any significant issues identified can be addressed
 
 
If you identified technical skills you possess that were not included above, please upload your version of “Additional Skills for _your name here.xls” that was sent to you in the e-mail mentioned above.
 
 
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