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  1. Surveys
  2. 2015
  3. September
  4. R
  5. RMH Portering Service

RMH Portering Service

The busy Portering Dispatch Service for Sutton & Chelsea has been running for a year now, we would like to ask you what you think of the service?
 
 
In thinking about your most recent experience requesting a Porter, how was the quality of customer service you received?
 
Excellent
 
Very Good
 
Good
 
Somewhat Unsatisfactory
 
Very Poor/Rude
 
 
Did the Porter arrive promptly?
 
Superfast
 
Fast
 
Average Time
 
Slow to Arrive
 
Never Arrived
 
 
 
Was the Porter helpful?
 
Very Helpful
 
A Little Bit Helpful
 
About Average
 
Not Helpful At All
 
Rude/Useless
 
 
 
Anything we can do to improve the service?
   
 
 
Please state if you agree or disagree with the following statement.
Strongly Agree Agree Neutral Disagree Strongly Disagree
The Phone was answered within 2 minutes
The Dispatcher was polite, knowledgeable and told me when to expect a Porter
When the Porter arrived the job was carried out and completed without problems
 
 
* How many times a day do you phone for a Porter
 
 
 
Thank you for your feedback. We sincerely appreciate your honest opinion and will take your input into consideration while providing Portering services for the Trust in the future.

If you have any comments or concerns about this survey please contact:

Julie Thripp
Ex 3397