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  5. Robert Allen Group - Research Satisfaction Survey
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Exit Survey
 
 
Help us improve our service so we can better assist you in the future! Below is a quick questionnaire that will only take a few minutes of your time. All of your information and responses will be strictly confidential.

If you frequently utilize the Research Department you may receive this survey multiple times. Feel free to respond again if you have more to offer with improving our future services.

We are looking to see how successful our associate was in helping you with your specific request(s).
 
 
Please provide us with your name, email address and account number, if applicable.
* First Name : 
* Last Name : 
Account Number : 
* Email Address : 
 
 
 
* If you ordered samples from the Research Department, what was your first impression when viewing them?
 
Liked the samples
 
Did not like the samples
 
I did not order/receive samples
 
 
 
Would you place an order with the Robert Allen Group as a result of the samples you received?
 
Yes
 
No
 
 
 
If you did not like our sample selections, please tell us why:
 
Wrong color/texture/motif
 
Incorrect price range
 
Not enough yardage
 
Other
 
 
How satisfied are you with the following:
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
Customer service
Ability to respond in a timely manner
Overall experience
 
 
 
Let us know if you have any other comments or suggestions on how we can improve. We appreciate your participation in this survey. Thank you for your time, your feedback is valuable to us!
   
 
Robert Allen Group - Research Department Satisfaction Survey