Role and value contribution

To evaluate the role and value contribution of a Travel Management Company account manager

My name is Chris Schuitmaker and I am currently a 4th year B-Tech student at the University of Johannesburg. You are invited to participate in this survey regarding the role and value contribution of a travel management company account manager.
Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Chris Schuitmaker at 0735814599 or by email at the email address specified below.

Thank you very much for your time and support.

I Agree

In the service environment, what does 'value' mean to you and is your organisation prepared to pay a premium for it?

Specifically relating to account management, what key variables must an account manager posses to provide value to a large corporate organisation?

When selecting a travel management company, do you believe in what the travel management companies provide or is it a case of, 'they are all not very good so I will try and choose the one that is slightly better than the rest'?

Every organisation is different and needs a service provider to sell a solution (product) that speaks to the particular client. Do you feel that adaptibility is a key component for a TMC? Why?

Apart from the basic service solution of booking travel tickets for a client, what are the three most important variables/solutions that you look to be provided by your selected TMC?

Is a good relationship with an account manager, and threfore a TMC, important to you or are you more interested with the TMC getting on with what they were hired for, while feeding back information every so often?

Do you as a corporate travel buyer align yourself with suppliers that are innovative? Do you believe that innovation is critical?

When selecting a TMC, is it important for your organisation to have an account manager/business manager included or is just paying for consultants to process the travel bookings sufficient?

In your opinion, what are the biggest challenges that you face when dealing with an account manager?