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  1. Surveys
  2. 2011
  3. October
  4. T
  5. TAKE Solutions Support Help Desk
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Hello:

The TAKE Solutions Support Help Desk is committed to delivering the highest quality service to our customers. We invite you to take a few moments to complete our customer satisfaction survey at Start Survey and in order for us to compile the results in a timely manner, we would like to get your replies by 10/14/2011

All responses will remain confidential and secure. Thank you in advance for your valuable insights. Your input will be used to ensure that we continue to meet your needs. We appreciate your trust and look forward to serving you in the future.

We have contracted with QuestionPro, an independent research firm, to field your confidential survey responses..

Please contact [email protected] with any questions.

Thank You
 
 
 
Please select your office:
 
Austin, USA
 
Princeton, USA
 
Chennai, India
 
 
 
How do you reach out for your IT technical support needs? (Select all that apply)
 
I prefer walking down to the resident IT support personnel’s desk
 
I prefer calling the IT help desk number or call the support personnel directly
 
I always send an email to “ITtask” first and wait for a response
 
I send an email to [email protected] for specific requests and wait for a response
 
I always send an email to [email protected] first and wait for a response

 
 
 
Overall, how satisfied are you with the quality of service you just received from the technical support help desk?*
 
Not at all satisfied
 
Very satisfied
 
Somewhat satisfied, but more dissatisfied than satisfied
 
Not completely satisfied, but more satisfied than dissatisfied
 
I have mixed emotions; I am not completely sure whether I am satisfied or dissatisfied
 
 
 
Would you say the quality of the service you received was an improvement over the last time you received service from the help desk? *
 
Can't answer - this is the first time I have received service
 
No, it was much worse this time than the last time
 
No, it was about the same this time as the last time
 
Not sure - it was better in some ways but worse in other ways
 
Not sure - I don't really remember what it was the last time
 
Yes, it was better this time than the last time
 
It seems to go up and down - sometimes good, sometimes bad; it's not consistent one way or another
 
 
 
If none of the above options accurately reflect your fellings, please answer in your own words here:
   
 
 
 
Did the quality of service you received meet, exceed, or fall below your expectations?
 
Meets Expectation
 
Exceeds Expectation
 
Below Expectation
 
 
 
What was the nature of your call to the technical support help desk? *
 
Needed something new
 
Something broke or stopped working
 
Something started causing intermittent problems
 
Needed clarification about something I wasn't sure about
 
Needed help troubleshooting an ongoing problem
 
Needed training or answers to some questions
 
Had a sudden emergency situation that required immediate action
 
Needed some help researching possibilities regarding a longer term goal or project
 
Was curious about something or wanted to probe for ideas or insights
 
Other reason(s) not listed here
 
 
 
Please further describe the nature of your call in your own words:
   
 
 
 
Did you ultimately get what you wanted or needed? *
 
Yes
 
No
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