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Surveys
2015
October
T
Talon Customer Satisfaction Survey-1
Talon Customer Satisfaction Survey-1
0%
Exit Survey
Date:
Customer:
Phone:
E-mail:
The staff at Talon Test Labs would like to thank you for giving us the opportunity to serve your NDT inspection needs in the past. In order to strive for “continuous improvement,” our quality system requires documented customer feedback via use of the enclosed “satisfaction survey.” Please help us serve you better by taking a couple of minutes to tell us about the service and the quality of processing/testing that you have received so far. We appreciate your business and want to make sure we meet your expectations. Please e-mail your completed survey to
[email protected]
.
Best Regards, Mark Bloodgood
Quality Manager
Cc: Quality Assurance Files
How do you rate the communication between
your company and Talon?
Completely unsatisfied
Somewhat unsatisfied
Slightly unsatisfied
Neither satisfied nor unsatisfied
Slightly satisfied
Somewhat satisfied
Completely satisfied
How satisfied are you with the Talon
quoting process?
Completely unsatisfied
Somewhat unsatisfied
Slightly unsatisfied
Neither satisfied nor unsatisfied
Slightly satisfied
Somewhat satisfied
Completely satisfied
How do you rate the Talon Certificate of Conformance process?
Completely unsatisfied
Somewhat unsatisfied
Slightly unsatisfied
Neither satisfied nor unsatisfied
Slightly satisfied
Somewhat satisfied
Completely satisfied
How satisfied are you with Talon’s packaging and product handling?
Completely unsatisfied
Somewhat unsatisfied
Slightly unsatisfied
Neither satisfied nor unsatisfied
Slightly satisfied
Somewhat satisfied
Completely satisfied
Considering the total package offered by TTL including customer service, quality, and delivery performance, how satisfied with Talon is your company?
Completely unsatisfied
Somewhat unsatisfied
Slightly unsatisfied
Neither satisfied nor unsatisfied
Slightly satisfied
Somewhat satisfied
Completely satisfied
What are the main reasons why your company does not place more orders with Talon?
If you could change something about Talon’s services, what would it be?
How likely is your company to use Talon's services again?
Always
Most of the time
About half the time
Once in a while
Never
Are there any other comments you have for Talon?
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