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Customer:
Phone:
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The staff at Talon Test Labs would like to thank you for giving us the opportunity to serve your NDT inspection needs in the past. In order to strive for “continuous improvement,” our quality system requires documented customer feedback via use of the enclosed “satisfaction survey.” Please help us serve you better by taking a couple of minutes to tell us about the service and the quality of processing/testing that you have received so far. We appreciate your business and want to make sure we meet your expectations. Please e-mail your completed survey to [email protected].

Best Regards, Mark Bloodgood
Quality Manager
Cc: Quality Assurance Files
 
 
 
How do you rate the communication between
your company and Talon?
 
Completely unsatisfied
 
Somewhat unsatisfied
 
Slightly unsatisfied
 
Neither satisfied nor unsatisfied
 
Slightly satisfied
 
Somewhat satisfied
 
Completely satisfied
 
 
 
How satisfied are you with the Talon
quoting process?
 
Completely unsatisfied
 
Somewhat unsatisfied
 
Slightly unsatisfied
 
Neither satisfied nor unsatisfied
 
Slightly satisfied
 
Somewhat satisfied
 
Completely satisfied
 
 
 
How do you rate the Talon Certificate of Conformance process?
 
Completely unsatisfied
 
Somewhat unsatisfied
 
Slightly unsatisfied
 
Neither satisfied nor unsatisfied
 
Slightly satisfied
 
Somewhat satisfied
 
Completely satisfied
 
 
 
How satisfied are you with Talon’s packaging and product handling?
 
Completely unsatisfied
 
Somewhat unsatisfied
 
Slightly unsatisfied
 
Neither satisfied nor unsatisfied
 
Slightly satisfied
 
Somewhat satisfied
 
Completely satisfied
 
 
 
Considering the total package offered by TTL including customer service, quality, and delivery performance, how satisfied with Talon is your company?
 
Completely unsatisfied
 
Somewhat unsatisfied
 
Slightly unsatisfied
 
Neither satisfied nor unsatisfied
 
Slightly satisfied
 
Somewhat satisfied
 
Completely satisfied
 
 
 
What are the main reasons why your company does not place more orders with Talon?
   
 
 
 
If you could change something about Talon’s services, what would it be?
   
 
 
 
How likely is your company to use Talon's services again?
 
Always
 
Most of the time
 
About half the time
 
Once in a while
 
Never
 
 
 
Are there any other comments you have for Talon?
   
 
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