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Surveys
2016
January
T
technical
technical
0%
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Your Company Name
Contact Information
*
First Name
:
*
Last Name
:
*
Phone
:
*
Email Address
:
*
How did you contact technical support?
-- Select --
Ticketing System
Our Website
Call Center
Email
Other
*
Overall, how would you rate the process for getting your problem resolved?
-- Select --
Very Good
Good
Average
Poor
Very Poor
*
About how long did you have to wait before speaking to a technical support representative?
-- Select --
I was taken care of immediately
Within 10 minutes
Between 10 to 30 minutes
Between 30 minutes to an hour
Other
*
Do you feel that your call should have been escalated?
-- Select --
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
*
The Technical Support Representative was knowledgeable?
-- Select --
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
*
The Technical Support Representative was patient?
-- Select --
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
*
The Technical Support Representative was friendly?
-- Select --
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Who was the FAE Tech you worked with?
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