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Hello:
The TechSupport team would like to invite you to participate in our "TechSupport Satisfaction" survey . In this survey, you will be asked to answer a few general questions about your TechSupport experiences . It will take approximately 2-3 minutes to complete the questionnaire.

Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Jennifer Church at extension 6012 or by email at [email protected].

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
 
In general, how satisfied are you with the responsiveness of the TechSupport team?
 
 
 
How satisfied are you with the answers/solutions you've received from the TechSupport team?
 
 
 
What is your preferred method of contacting the TechSupport team?
 
2009 Tech Support Line
 
Email
 
SysAid
 
Other
 
 
 
 
Are you satisfied with the availability of the TechSupport team?
 
 
 
In general, are you happy with the turn around time when you submit an issue to the TechSupport team?
 
 
 
How pleased are you with your overall TechSupport experience?
 
 
 
How many times in the last month have you contacted the TechSupport team for assistance?
 
I have not contacted the TechSupport team in the last month.
 
1-3
 
4-6
 
7 or more
 
 
 
What did the TechSupport team do well?
   
 
 
 
What one thing the TechSupport team could do, to help you with your day to day use of technology?