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| Provide regular and frequent opportunities (at least weekly) for the people they manage to voice complaints, suggestions and questions, provide reasonable and timely responses to the satisfaction of their people, and provide the support their employees say they need to do a better job? |
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| Elicit answers/responses from the team and cause them to use their brainpower to solve problems? |
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| Listen to employees with 100% of their attention without distraction, without trying to figure out a response and with the use of follow-up questions to obtain missing details and suggested fixes? |
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| Refrain from giving orders to the maximum extent possible? |
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| Exhibit a high standard of humility, respect, responsiveness, forthrightness, trust, admission of error, etc. when dealing with employees? (The standard must be higher than the standard expected of employees in their dealings with customers and each other). |
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| Publicly recognize employees for their contributions and high performance and not take credit for himself or herself? |
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| Openly provide all information about the company to employees to the extent they need or desire it? |
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| Use values to a high standard in order to explain why certain actions are better than others? |
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| Use smiles and good humor with subordinates and not frowns or a blank face? |
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Generate in employees a sense of ownership of their work?*
(*) In terms of evaluating a sense of ownership: Think about how many people in the group innovate, try to do something differently to change the outcome for the better, are always trying to improve the end product and to do more for the customer, etc? Are the people on the team, the ones being managed, being proactive or only reactive?
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