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  2. 2013
  3. December
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  5. Tenova HYL Customer Support
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Exit Survey
 
 
Hello:
As part of a reorganization effort, Tenova HYL wants to evaluate its customer service functions in order to detect areas for improvement. We greatly appreciate your cooperation in responding to this brief survey. The entire survey should take less than 4 minutes to complete.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential.

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
 
Which of the following most accurately describes your job function?
 
DR plant operations
 
DR plant maintenance
 
Management/Administrative
 
Purchasing
 
Engineering
 
Other
 
 
 
 
When was the last time you or a colleague contacted Tenova HYL or were contacted by Tenova HYL for any requirement (customer service, spare parts, technical problem, new project, etc.)?
 
Within the past month
 
Within the past 6 months
 
Within the past year
 
Over a year ago
 
Other
 
 
 
 
What was your reason for contacting Tenova HYL?
 
Obtain a quote for spare parts/equipment
 
Request a proposal for technical services
 
Request a proposal for a revamping or new DR plant project
 
Advice on an operations/maintenance problem
 
Other
 
 
 
 
Were you able to contact the right person for your requirement?
 
Yes, I already had the right contact information in my files
 
No, I could not determine who to contact
 
I sent my request to [email protected] or [email protected]
 
Other
 
 
 
 
Did you receive a prompt response from Tenova HYL?
 
Yes
 
No
 
If no, please explain below:
 
Other