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Thank you for trusing your recent fitness installation to Fitco. We value you opinion and are always striving to better our customer experience. To this end, please complete our customer satisfaction survey. It will take approximately 1 minutes to complete the questionnaire.

Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact [Name of Survey Researcher] at [Phone Number] or by email at the email address specified below.

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
 
How would you rate your level of satisfaction with Fitco?
 
Highly satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Highly dissatisfied
 
 
How would you rate Fitco on the following attributes?
Well above average Above average Average Below average Well below average
Customer Service
Professionalism
Quality of products
After installation response time
Sales staff
Price
 
 
 
How likely are you to continue doing business with Fitco?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
Who else did you consider for you fitness installation? (Select all that apply)?
 
Competitor 1
 
Competitor 2
 
Competitor 3
 
Competitor 4
 
Other
 

 
 
 
How does Fitco rate compared to other fitness center outfitters?
 
Much better
 
Better
 
About the same
 
Worse
 
Much worse
 
Don't know
 
Not Applicable
 
 
 
Please complete the following sentence. Fitco service....
 
Was better than expected
 
Matched expectations
 
Was worse than I expected
 
 
Please rate how strongly you agree / disagree with the following statements.
Strongly agree Somewhat agree Neutral Somewhat disagree Strongly disagree
Fitco chose the best value and combination of pieces to maximize space and functionality
The cost of business is worth the benefits achieved
We take the time to understand your fitness needs
We are thorough in planning and execution your fitness center
Fitco keep abreast of new technology and fitness trends
 
 
 
How likely is it that you would recommend Fitco to a friend or colleague?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
Do you have any suggestions for improvement?
   
 
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