TEST 2 creditors - TPA (A)

* After your counselling session, to what extent did you understand the counsellor’s explanation of a token payment arrangement?

Fully understood

Slightly understood

Did not understand

* To what extent did you agree that a token payment arrangement was going to be helpful for your situation?

* How likely do you feel your financial situation will improve before your arrangement ends?

Please explain your answer.

We have provided the names of the creditors you told us about when you contacted us. For each creditor please indicate how they responded to the token payment arrangement.

Please use the box below to provide any other information you have, good or bad relating to the response you got from any specific creditor.

So far, what do you consider to be the benefits of the token payment arrangement?

Please use the box below to make any comments on what we could do to make the token payment arrangement help your situation better.

Please indicate whether you would be happy for us to send you another survey to find out more about your circumstances once your token payment arrangement has finished.

Yes, I would be happy to receive another survey

No thank you