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2014
September
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How knowledgeable does our Support staff seem to you?
o Extremely knowledgeable
o Quite knowledgeable
o Moderately knowledgeable
o Slightly knowledgeable
o Not at all knowledgeable
How helpful is our Support staff?
o Extremely helpful
o Quite helpful
o Moderately helpful
o Slightly helpful
o Not at all helpful
How quickly would you say that our Support staff handles your payroll, problems, or requests?
o Extremely quickly
o Quite quickly
o Somewhat quickly
o Neither quickly nor slowly
o Somewhat slowly
o Quite slowly
o Extremely slowly
How well does our Support staff handle your payroll, problems, or requests?
o Extremely well
o Quite well
o Moderately well
o Slightly well
o Not at all well
Overall , how satisfied are you with the Customer service you receive
o Extremely satisfied
o Quite satisfied
o Somewhat satisfied
o Neither satisfied nor dissatisfied
o Somewhat dissatisfied
o Quite dissatisfied
o Extremely dissatisfied
How well do you feel that our company understands your needs?
o Extremely well
o Quite well
o Moderately well
o Slightly well
o Not at all well
Overall, how responsive have we been to your questions or concerns about our products and services?
o Extremely responsive
o Quite responsive
o Moderately responsive
o Slightly responsive
o Not at all responsive
How likely are you to recommend our company to others?
o Extremely likely
o Quite likely
o Moderately likely
o Slightly likely
o Not at all likely
Do any of the following products/services interest you?
o Time & Labor Solutions
o Employee Self Service
o Pay-As-You-Go Workers’ Comp
o Flex/Cafeteria Plan Administration
o HR On Demand Service
o Tools to manage the Affordable Care Act
o Yada yada
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